APCO PST1 Study Guide
The term "PSAP" stands for "Public Safety Access Point" - ✔✔FALSE
Professionalism is defined by who you are, what you do and how others
perceive you. - ✔✔TRUE
Ethics involves an individual's personal, professional and organizational
rules of conduct. - ✔✔TRUE
The operational relationship between telecommunicators, supervisors
and managers is defined by the PSAP's: - ✔✔Chain of
Command
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications and
emergency management communications. - ✔✔FALSE
The term "vital services" defines the primary functions or tasks of public
safety communications systems. - ✔✔TRUE
The vital services of a public safety communications system are to
, provide communication between the PSAP and: - ✔✔The public, agency personnel, and other
agencies
A process for supplying supplemental personnel, equipment or other
resources to assist other agencies in time of need is referred to as: - ✔✔Mutual Aid
A policy is a guide to action and a procedure is a guide to thinking. - ✔✔FALSE
The six components of the communications cycle are: - ✔✔Sender, receiver
Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point and
listening for the rationale behind what is being said is the definition of: - ✔✔Active Listening
Physically signaling that you are listening is applying the listening
technique of: - ✔✔B. Nonverbal attending
Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls for
service. - ✔✔FALSE
A question that cannot be answered "yes" or "no" is referred to as an
The term "PSAP" stands for "Public Safety Access Point" - ✔✔FALSE
Professionalism is defined by who you are, what you do and how others
perceive you. - ✔✔TRUE
Ethics involves an individual's personal, professional and organizational
rules of conduct. - ✔✔TRUE
The operational relationship between telecommunicators, supervisors
and managers is defined by the PSAP's: - ✔✔Chain of
Command
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications and
emergency management communications. - ✔✔FALSE
The term "vital services" defines the primary functions or tasks of public
safety communications systems. - ✔✔TRUE
The vital services of a public safety communications system are to
, provide communication between the PSAP and: - ✔✔The public, agency personnel, and other
agencies
A process for supplying supplemental personnel, equipment or other
resources to assist other agencies in time of need is referred to as: - ✔✔Mutual Aid
A policy is a guide to action and a procedure is a guide to thinking. - ✔✔FALSE
The six components of the communications cycle are: - ✔✔Sender, receiver
Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, listening for the main point and
listening for the rationale behind what is being said is the definition of: - ✔✔Active Listening
Physically signaling that you are listening is applying the listening
technique of: - ✔✔B. Nonverbal attending
Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls for
service. - ✔✔FALSE
A question that cannot be answered "yes" or "no" is referred to as an
