PGA Level 1 Facility Management| 277 questions| with
complete solutions
PGA Business Planning Model
The process for developing a business plan starts before you established the goals you would like
to achieve for the shop's coming year, Correct Answer: True
Staff should be involved in effective business planning to create a sense of ownership. Correct
Answer: True, Majors stakeholders and staff.
Assessing the current state of business is the most significant advantage of strategic business
planning. Correct Answer: False. Most significant advantage is it provides a long term vision.
Who should provide direction for creating the business plan at a golf operation? Correct Answer:
The people in charge. Pros, board members, and GM. Key stakeholders.
What are the five phases of the PGA Business planning model? Correct Answer: Define the
business
Assess the current state of the business.
Develop business goals, objectives, and related strategics.
Prepare financial forecasts and budgets.
Monitor performance
According to the business planning model, a business plan should build on and refine the
operational plan. Correct Answer: False
What is the usual business destination for long range planning. Correct Answer: Usually a long
term is 3-5 years. A part of this long-range plan is annual operating budget and cash flow
statement.
Proactive planning is one of the anticipated outcomes of strategic business planning. Correct
Answer: True
What is the most significant benefit of strategic business planning. Correct Answer: It provides a
long term vision and destination and does not just focus on the current state of the business.
Clarification of job responsibilities is one of the added values provided by the strategic planning
process. Correct Answer: False
Business goals are typically developed in the Defining the business phase of the business
planning process. Correct Answer: False. Those are developed in the develop business goals.
,Typically a written set of course values is developed in the defining the business phase of the
business planning process. Correct Answer: True. As well as mission statement, vision
statement and others.
Helping establish a starting point for goals, objectives, and related strategies is an appropriate use
of the SWOT. Correct Answer: True
Financial forecasts should be based on historical data and new assumptions. Correct Answer:
False. Financial forecast should be based on historical data and new assumptions.
1. You are in the process of completing a business plan for the golf shop. Initial forecasts of
sales, expenses, and profit have been made. Past data has been analyzed and important inside and
outside factors have been identified. What is the next step to be taken towards completing the
plan? Correct Answer: Monitor performance.
1. A golf professional is purchasing a golf course. The business plan he presented to his banker
included his history of successfully operating similar facilities, budget projections for the first
five years under his management, and objectives and strategies for reaching his goals. The
banker rejected his loan application because of missing information. What important element is
missing from the business plan? Correct Answer: He is missing a mission statement.
What time frame would be the least effective for monitoring the progress and performance of a
business plan? Correct Answer: The time frame that would be most effective is daily
monitoring. The least productive would be every month or yearly.
The skills of a golf professional include knowing rounds, membership, golf cars, tournaments,
and merchandise generate revenue for a facility. Correct Answer: False. This question is about
knowledge not skills.
A personal development summary details interests, strengths, weakness, and future personal
development step.s Correct Answer: True
What must every professional understand about evaluation? Correct Answer: It is a continuous
process, and it is crucial to career advancements.
How might a golf professional discover interests? Correct Answer: Time. It takes time to
discover what your interests are first hand experiences and connecting with people in the
industry are two good ways to find interests. Basically, don't be afraid to try new things.
What is part of the Explore stage in the Career Planning process? Correct Answer: Part of the
explore stage overlaps with the evaluation stage. As people start to learn more about themselves,
they envision careers that match their interests, knowledge, skills, and values.
, It is best to narrow ones focus to a specific job when exploring career options. Correct Answer:
False. It's best to explore career options. You may find you like something you didn't think you
would.
Explain the difference between a core industry segment and an enabled industry segment.
Correct Answer: Core industries produce goods and services used to play the game and operate
facilities. Enable industries produce other economic activities that the game of golf enables like
tourism and residential construction.
PGA.org/Job provides information on industry positions, networking, resumes writing, and
interviewing. Correct Answer: True
What is the difference between a career ladder and a career lattice. Correct Answer: a. Career
ladder characterizes a linear or directly upward career progression.
b. Career lattice depicts a combination of sideways and upwards career movements.
A career lattice characterizes an upward career progression. Correct Answer: False. It does
characterize an upward progression, but also a sideways progression.
Why is it important to develop a personal vision statement? Correct Answer: It shows directions
and intention.
Increase merchandise sales in the golf shop. Is and example of a SMART goal. Correct Answer:
False. Not specific or time oriented.
What is provided in the Strategies to Succeed sections of the Career Fitness Manual Correct
Answer: It provides a helpful starting point for developing point.
What is provided in the Strategies to Succeed section of the Career Fitness Manual Correct
Answer: It pro dies a helpful starting point for developing goals.
Core skills are those that are useful in many golf industries positions Correct Answer: False.
Employers want to see these skills but "are not specific to the golf industry"
How can you utilize the Work Experience Portfolio to write a resume? Correct Answer: using
action statement "power-statements"
What part of the resume concisely describes a summary of skills and qualifications gained from
work experience as a golf professional. Correct Answer: Power Statements.
Responsible, involved, and helped are effective action words to create a power statement.
Correct Answer: False
What are ways to connect with other professionals who have industry's experience to gather
information about the industry. Correct Answer: Networking
complete solutions
PGA Business Planning Model
The process for developing a business plan starts before you established the goals you would like
to achieve for the shop's coming year, Correct Answer: True
Staff should be involved in effective business planning to create a sense of ownership. Correct
Answer: True, Majors stakeholders and staff.
Assessing the current state of business is the most significant advantage of strategic business
planning. Correct Answer: False. Most significant advantage is it provides a long term vision.
Who should provide direction for creating the business plan at a golf operation? Correct Answer:
The people in charge. Pros, board members, and GM. Key stakeholders.
What are the five phases of the PGA Business planning model? Correct Answer: Define the
business
Assess the current state of the business.
Develop business goals, objectives, and related strategics.
Prepare financial forecasts and budgets.
Monitor performance
According to the business planning model, a business plan should build on and refine the
operational plan. Correct Answer: False
What is the usual business destination for long range planning. Correct Answer: Usually a long
term is 3-5 years. A part of this long-range plan is annual operating budget and cash flow
statement.
Proactive planning is one of the anticipated outcomes of strategic business planning. Correct
Answer: True
What is the most significant benefit of strategic business planning. Correct Answer: It provides a
long term vision and destination and does not just focus on the current state of the business.
Clarification of job responsibilities is one of the added values provided by the strategic planning
process. Correct Answer: False
Business goals are typically developed in the Defining the business phase of the business
planning process. Correct Answer: False. Those are developed in the develop business goals.
,Typically a written set of course values is developed in the defining the business phase of the
business planning process. Correct Answer: True. As well as mission statement, vision
statement and others.
Helping establish a starting point for goals, objectives, and related strategies is an appropriate use
of the SWOT. Correct Answer: True
Financial forecasts should be based on historical data and new assumptions. Correct Answer:
False. Financial forecast should be based on historical data and new assumptions.
1. You are in the process of completing a business plan for the golf shop. Initial forecasts of
sales, expenses, and profit have been made. Past data has been analyzed and important inside and
outside factors have been identified. What is the next step to be taken towards completing the
plan? Correct Answer: Monitor performance.
1. A golf professional is purchasing a golf course. The business plan he presented to his banker
included his history of successfully operating similar facilities, budget projections for the first
five years under his management, and objectives and strategies for reaching his goals. The
banker rejected his loan application because of missing information. What important element is
missing from the business plan? Correct Answer: He is missing a mission statement.
What time frame would be the least effective for monitoring the progress and performance of a
business plan? Correct Answer: The time frame that would be most effective is daily
monitoring. The least productive would be every month or yearly.
The skills of a golf professional include knowing rounds, membership, golf cars, tournaments,
and merchandise generate revenue for a facility. Correct Answer: False. This question is about
knowledge not skills.
A personal development summary details interests, strengths, weakness, and future personal
development step.s Correct Answer: True
What must every professional understand about evaluation? Correct Answer: It is a continuous
process, and it is crucial to career advancements.
How might a golf professional discover interests? Correct Answer: Time. It takes time to
discover what your interests are first hand experiences and connecting with people in the
industry are two good ways to find interests. Basically, don't be afraid to try new things.
What is part of the Explore stage in the Career Planning process? Correct Answer: Part of the
explore stage overlaps with the evaluation stage. As people start to learn more about themselves,
they envision careers that match their interests, knowledge, skills, and values.
, It is best to narrow ones focus to a specific job when exploring career options. Correct Answer:
False. It's best to explore career options. You may find you like something you didn't think you
would.
Explain the difference between a core industry segment and an enabled industry segment.
Correct Answer: Core industries produce goods and services used to play the game and operate
facilities. Enable industries produce other economic activities that the game of golf enables like
tourism and residential construction.
PGA.org/Job provides information on industry positions, networking, resumes writing, and
interviewing. Correct Answer: True
What is the difference between a career ladder and a career lattice. Correct Answer: a. Career
ladder characterizes a linear or directly upward career progression.
b. Career lattice depicts a combination of sideways and upwards career movements.
A career lattice characterizes an upward career progression. Correct Answer: False. It does
characterize an upward progression, but also a sideways progression.
Why is it important to develop a personal vision statement? Correct Answer: It shows directions
and intention.
Increase merchandise sales in the golf shop. Is and example of a SMART goal. Correct Answer:
False. Not specific or time oriented.
What is provided in the Strategies to Succeed sections of the Career Fitness Manual Correct
Answer: It provides a helpful starting point for developing point.
What is provided in the Strategies to Succeed section of the Career Fitness Manual Correct
Answer: It pro dies a helpful starting point for developing goals.
Core skills are those that are useful in many golf industries positions Correct Answer: False.
Employers want to see these skills but "are not specific to the golf industry"
How can you utilize the Work Experience Portfolio to write a resume? Correct Answer: using
action statement "power-statements"
What part of the resume concisely describes a summary of skills and qualifications gained from
work experience as a golf professional. Correct Answer: Power Statements.
Responsible, involved, and helped are effective action words to create a power statement.
Correct Answer: False
What are ways to connect with other professionals who have industry's experience to gather
information about the industry. Correct Answer: Networking
