ServiceNow Glossary of Acronyms – Quiz(ServiceNow Glossary of Acronyms. Extracted from ServiceNow Product documentation - Removed obvious answer to create test)2022

ServiceNow Glossary of Acronyms – Quiz(ServiceNow Glossary of Acronyms. Extracted from ServiceNow Product documentation - Removed obvious answer to create test)2022 3DES/3DEA - Triple Data Encryption Standard/Algorithm _____ is a modern encryption method used in ServiceNow to secure saved credentials when using the Discovery plugin. ACL - Access Control List _____ are used for contextual security and Discovery: An access control rule or ACL rule controls what data users can access and how they can access it. ACL rules require users to meet certain requirements to access particular data. An access control list uses a range of IP addresses to define which devices Discovery can access and scan. Access control lists can be used to establish or bypass access restrictions on certain systems. ADB - Advanced Debugger _____ is a UNIX process used by Discovery to access information on UNIX systems. ADFS - Active Directory Federation Services _____ is Microsoft software developed to provide single sign-on access to network services. ServiceNow supports ADFS through SAML 2.0. AIX - IBM Advanced Interactive Executive _____ is a UNIX operating system owned by IBM and can be accessed by Discovery. API - Application Programming Interface _____ are software rules to facilitate communication between programs. ServiceNow uses APIs to extend the software beyond base system uses. ASP - Application Service Provider _____ is a business that supplies a web-based software product. This software differs from SaaS as an ASP provides hosting and administration of a traditional software platform accessed via the internet whereas SaaS is natively web-based. BGP - Border Gateway Protocol _____ is a general table of IP prefixes used to establish decentralized reachability for autonomous routing systems. BSM - Business Service Management A _____ map is a graphical display of the configuration items (CI) within a system and their relationships to one another. CAL - Client Access Licensing A _____ is a license that gives the client access to a particular web service. CAB - Customer Advisory Board A _____ is a special type of focus group composed of high level management workers. CI - Configuration Item A _____ is a computer or other device attached to an enterprise's networks. CMDB - Configuration Management Database The _____ holds a list of all configuration items and their details. ServiceNow supports _____ through both the Baseline _____ plugin and the Enterprise _____ plugin. CMS - Content Management System The _____ is a plugin that provides functionality for creating branded front-ends for an instance. CRM - Customer Relationship Management _____ is a management strategy to ensure a strong client-provider relationship while minimizing costs and taking advantage of available technology. This is supported in ServiceNow through the Sales Force Automation plugin. CSR - Certificate Signing Request _____ - In ServiceNow mutual authentication, a certificate signing request is generated by a client for an existing Java keystore when requesting a server certificate for authentication. CSRF - Cross-site Request Forgery A _____ is a security exploit using unauthorized commands sent from a trusted user. ServiceNow protects against CSRF attacks through High Security Settings. CSV - Comma-separated values _____ are data values stored in plain text format by way of a comma-separated list. CVS - Concurrent Versions System _____ is a system used to track changes in software files to aid in development. DCOM - Distributed Component Object Model _____ is a tool owned by Microsoft that facilitates communication between software over a network. DHCP - Dynamic Host Configuration Protocol _____ automatically configures a device to connect to an IP server without the need for human intervention. DHTML - Dynamic HTML _____ is a combination of HTML along with a number of other related technologies to create fully interactive web content. DNS - Domain Name System _____ is a system used to translate domain names readable by humans, such as URLs, into numerical IP addresses. DOM - Document Object Model _____ is a standardized and multi-platform language for object interaction in internet markup languages. DSL - Definitive Software Library _____ - A definitive software library is a secured repository of master copy software CIs. EC2 - Amazon Elastic Compute Cloud _____ - The Amazon EC2 workflow enables users to request the provisioning and deletion of virtual computers (Linux or Windows) in the Amazon EC2 virtual computing environment through the ServiceNow service catalog. ECC Queue - External Communication Channel Queue _____ is a database table that is normally queried, updated, and inserted into by external systems such as the MID Server used for Discovery. The ECC Queue is the normal connection point between the ServiceNow platform and external integrations. Records saved to the Queue [ecc_queue] table are in the form of messages from external systems. EMEA Europe, the Middle East, and Africa ESS - Employee Self-Service _____ is a module in ServiceNow that allows users to make requests, view articles, log incidents, and search the knowledge base through a user-friendly website called the Employee Self-Service Portal (ESS Portal). ESX - VMware ESX Server The _____ Server software is offered by VMware to partition a single hardware server into multiple logical servers. These servers can be accessed by Discovery and automated with the Orchestration VMware Support plugin. EVM - ManageIQ Enterprise Virtual Management Suite _____ is a management tool offered by ManageIQ to manage and administer virtualized devices over a network. ServiceNow supports bidirectional compatibility with EVM through the EVM plugin.