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BUS 201 Discussion Question Chapter 7 marketing (Identifying the Customer and Problem,Factors Influencing Customer Decisions).

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BUS 201 Discussion Question Chapter 7 marketing (Identifying the Customer and Problem,Factors Influencing Customer Decisions).

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BUS 201 Discussion Question Chapter 7
marketing
Part 1: Identifying the Customer and Problem
Part 2: Factors Influencing Customer
Decisions




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Discussion Question Chapter 7: Customer Profile


Instructions:


Write a post for the Discussion Forum on this topic, addressing the questions below. Each part should be 1–2

paragraphs or several bullet points in length.




Part 1: Identifying the Customer and Problem


Describe a primary decision maker in your target segment: who they are, what they like, how they make buying




m
decisions. Describe the primary problem(s) your organization, product or service will help them solve.




er as
co
Part 2: Factors Influencing Customer Decisions




eH w
o.
Provide a brief profile of your target segment using at least three of the following categories:
rs e
ou urc
 Geographic characteristics: e.g., location, region, population size or climate.

 Personal and demographic characteristics: e.g., age, gender, family size, family life stage, income,
o
aC s

personality.
vi y re



 Social and Psychological characteristics: e.g., culture, social class, lifestyle, motivation, attitudes,

reference groups, beliefs.
ed d




 Situational characteristics: e.g., buying situation, level of involvement, market offerings, frequency of
ar stu




use, brand loyalty.

 B2B/organizational buying considerations: e.g., individual factors, organizational factors, business
is




environment factors, types of complexity
Th




Part 3: Reaching the Customer
sh




Based on this profile, identify 2–3 marketing strategies or tactics you believe would be effective at reaching this

target segment, and briefly explain why they are a good fit.




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