USPS Exam 421 Window Clerk Practice Questions and Answers (2022)

USPS Exam 421 Window Clerk Practice Questions and Answers USPS Mission - answerProvide, trusted, affordable, universal 24-Hour Clock - answerImprove effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods - answerPlanes, trucks, cars, boats, bicycles, snow mobiles, mules. APC - answerAutomated Postal Centers Automated Postal Centers - answerSelf-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile - answerDetermines operational startup & staffing. CET - answerCritical Entry Time Clearance Time - answerMail is cleared for dispatch. 18:00 - answerCarriers in from street. 20:00 - answer80% of collection mail should be cancelled at the P&DC. 23:00 - answerOut of primary processing. 24:00 - answerSecondary Operations Complete 04:00-09:00 - answerDistribute to DDC/DDU 07:00 - answer100% of DPS 2nd pass complete. Core Responsibility - answerSecurity, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet - answerOnline resource to find handbooks, manuals, publications. Directives - answerPolicies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM - answerDomestic Mail Manual Domestic Mail Manual - answerDMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM - answerInternational Mail Manual International Mail Manual - answerIMM - Mailing conditions for each country, also includes a list of countries. ASM - answerAdminstrative Support Manual Administrative Support Manual - answerPolicies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM - answerPostal Operations Manual Postal Operations Manual - answerOperations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM - answerEmployee & Labor Relations Manual Employee & Labor Relations Manual - answerPersonnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 - answerField Accounting Procedures AS or MS - answerHandbook ID for Administrative Support Manual (ASM) DM - answerHandbook ID for Domestic Mail Manual (DMM) EL or P - answerHandbook ID for Employee & Labor Relations Manual (ELM) M - answerHandbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO - answerHandbook ID for Postal Operations Manual (POM) Publications - answerPrimarily for public, marketing and mail guidelines. Postal Bulletin - answerOfficial source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms - answerCan be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 - answerInformation regarding directives and forms catalog. #1 Business Goal - answerStrengthening customer relationship. Value, Exceptional Service, Reliability - answerWill increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship - answerPositive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers - answerBetter value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services - answerPriority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select - answerEntry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service - answerConsumer return merchandise. International Mail - answerService to over 180 countries. Includes FC, GXG, PM, PMEI.