Communication Skill ICT

CERTIFICATE IN BUSINESS ADMINISTRATION /PURCHASING AND SUPPLIES
MANAGEMENT / ACCOUNTING AND FINANCES


Communication skills
Instructions
1. Do not write anything on this paper
2. Answer question One and any other Three questions


Question One

A) Explain the term communication (4 Marks)
B) Explain the objectives of communication in an organization
( 5 Marks)
C) Explain the measures to be taken to overcome barriers to
effective communication in an organization ( 4 Marks)
D) Explain the term grapevine communication (4 Marks)
E) Enlist five advantages of verbal communication (4 Marks)
F) Highlight any four way to non- verbal communication (4
Marks)

Question two

A) Explain the six C’s of effective communication (10 Marks)
B) Identify any two types of grapevine communication (5
Marks)

Question Three

A) Explain in detail any five barrier to effective communication (
10 Marks)