OMA 1 Summary
Contents
Lectures: ............................................................................................................................... 3
Week 1: Operations, processes and operations strategy ................................................... 3
Week 2: Process design .................................................................................................. 19
Week 3: Project management and Improvement ............................................................. 22
Week 4: Supply chain management and Quality management ........................................ 29
Week 5: Lean synchronization (Deliver) .......................................................................... 38
Case Studies: ..................................................................................................................... 44
Case Study 1: McDonald’s: Half a century of growth ....................................................... 44
Case Study 2: ARAPU ..................................................................................................... 45
Case Study 3: Photonics Malaysia Sdn Bhd .................................................................... 46
Case Study 4: Supplying fast fashion .............................................................................. 48
Operations and Process Management by N. Slack and A. Brandon Jones ......................... 51
Chapter 1: Operations and processes (Direct, steering operations and processes) ......... 51
Chapter 2: Operations and strategic impact (Direct, steering operations and processes) 58
Chapter 6: Process design 2 – Analysis (Design, shaping processes and operations) .... 73
Chapter 15: Project management (Develop, improving the operation’s capabilities) ........ 86
Chapter 12: Improvement (Develop, Improving the operation’s capabilities) .................... 93
Chapter 7: Supply chain management (SCM) (Deliver, Planning and controlling ongoing
operations) .................................................................................................................... 108
Chapter 13: Quality management (Develop, improving the operation’s capabilities) ...... 118
Chapter 11: Lean synchronisation (Deliver, planning & controlling ongoing operations) 129
Additional Material: ........................................................................................................... 143
Important Aspects of the Course ................................................................................... 143
Video "What is operations and process management?" according to main author Nigel Slack
...................................................................................................................................... 145
Video "What is a process?" according to Mr Domingo ................................................... 145
Bibliography ...................................................................................................................... 147
1
,2
,Lectures:
‘’A smart man learns from his mistakes, but a smart man learns from mistakes of others.’’
Week 1: Operations, processes and operations strategy
4 Ds
Chapter 1:
Operations and Process Management: The activity of managing the resources and
processes that produce products and service.
Operations: an arrangement of processes
Process: An activity or a collection of actions/activities with a specific purpose turning Input
into Output. – Black box approach
3
, Examples of Operations:
4
Contents
Lectures: ............................................................................................................................... 3
Week 1: Operations, processes and operations strategy ................................................... 3
Week 2: Process design .................................................................................................. 19
Week 3: Project management and Improvement ............................................................. 22
Week 4: Supply chain management and Quality management ........................................ 29
Week 5: Lean synchronization (Deliver) .......................................................................... 38
Case Studies: ..................................................................................................................... 44
Case Study 1: McDonald’s: Half a century of growth ....................................................... 44
Case Study 2: ARAPU ..................................................................................................... 45
Case Study 3: Photonics Malaysia Sdn Bhd .................................................................... 46
Case Study 4: Supplying fast fashion .............................................................................. 48
Operations and Process Management by N. Slack and A. Brandon Jones ......................... 51
Chapter 1: Operations and processes (Direct, steering operations and processes) ......... 51
Chapter 2: Operations and strategic impact (Direct, steering operations and processes) 58
Chapter 6: Process design 2 – Analysis (Design, shaping processes and operations) .... 73
Chapter 15: Project management (Develop, improving the operation’s capabilities) ........ 86
Chapter 12: Improvement (Develop, Improving the operation’s capabilities) .................... 93
Chapter 7: Supply chain management (SCM) (Deliver, Planning and controlling ongoing
operations) .................................................................................................................... 108
Chapter 13: Quality management (Develop, improving the operation’s capabilities) ...... 118
Chapter 11: Lean synchronisation (Deliver, planning & controlling ongoing operations) 129
Additional Material: ........................................................................................................... 143
Important Aspects of the Course ................................................................................... 143
Video "What is operations and process management?" according to main author Nigel Slack
...................................................................................................................................... 145
Video "What is a process?" according to Mr Domingo ................................................... 145
Bibliography ...................................................................................................................... 147
1
,2
,Lectures:
‘’A smart man learns from his mistakes, but a smart man learns from mistakes of others.’’
Week 1: Operations, processes and operations strategy
4 Ds
Chapter 1:
Operations and Process Management: The activity of managing the resources and
processes that produce products and service.
Operations: an arrangement of processes
Process: An activity or a collection of actions/activities with a specific purpose turning Input
into Output. – Black box approach
3
, Examples of Operations:
4
