Kenocia Fernandes
244890
Unit 01 Working as Cabin Crew
Working as Cabin
Crew
Contents
Task 01 The learner will know roles and responsibilities of
crew. (Pages 2-4)
1.1 Outline different roles cabin crew may have to undertake.
1.2 Describe the responsibilities associated with cabin crew roles.
1.3 Identify the chain of command.
1.4 Describe the roles of ground staff that cabin crew will interact
with.
, Kenocia Fernandes
244890
Unit 01 Working as Cabin Crew
Task 02 Know aviation terminology used by Cabin Crew.
(Pages 4-7)
2.1 Identify IATA (International Air Transport Association) codes
used by airlines and airports nationally and internationally.
2.2 Define key industry terms.
2.3 Describe different types of duties cabin crew may be
scheduled to undertake including different types of standby.
Task 03 Know pre and post flight duties Cabin Crew
undertake in crew room. (Pages 7-9)
3.1 Describe the duties undertaken by cabin crew before the pre-
flight briefing.
3.2 Describe the importance of time keeping before the pre-flight
briefing.
3.3 Describe the elements of the pre-flight briefing.
3.4 Describe the elements of post-flight briefing.
Task 04 Be able to take part in pre-flight briefing. (Page 9)
4.1 Receive and relay the Safety and Equipment Procedures
information during a pre-flight briefing. (SEP)
4.2 Complete documentation related to pre-flight briefing in
readiness for the flight.
Task 05 Understand the importance of maintaining industry
standards. (Pages 9-10)
5.1 Explain the importance of time keeping.
5.2 Explain the importance of grooming and uniform standards.
5.3 Describe personal presentation standards on and off duty and
during the stopover.
5.4 Explain the importance of task management and prioritisation
of tasks.
5.5 Explain the importance of Customer Relationship
Management. (CRM)
Task 01 The learner will know roles and responsibilities of crew.
1.1 Outline different roles cabin crew may have to undertake.
Dealing with disabled Making sure the aircraft
passengers. is clean and tidy.
Ensuring comfort of the Making announcements.
passengers. Last minute checks.
Writing a report after Arm and crosscheck.
every flight. Checking their
They might have to documents and things
administer first aid. they need to travel like
244890
Unit 01 Working as Cabin Crew
Working as Cabin
Crew
Contents
Task 01 The learner will know roles and responsibilities of
crew. (Pages 2-4)
1.1 Outline different roles cabin crew may have to undertake.
1.2 Describe the responsibilities associated with cabin crew roles.
1.3 Identify the chain of command.
1.4 Describe the roles of ground staff that cabin crew will interact
with.
, Kenocia Fernandes
244890
Unit 01 Working as Cabin Crew
Task 02 Know aviation terminology used by Cabin Crew.
(Pages 4-7)
2.1 Identify IATA (International Air Transport Association) codes
used by airlines and airports nationally and internationally.
2.2 Define key industry terms.
2.3 Describe different types of duties cabin crew may be
scheduled to undertake including different types of standby.
Task 03 Know pre and post flight duties Cabin Crew
undertake in crew room. (Pages 7-9)
3.1 Describe the duties undertaken by cabin crew before the pre-
flight briefing.
3.2 Describe the importance of time keeping before the pre-flight
briefing.
3.3 Describe the elements of the pre-flight briefing.
3.4 Describe the elements of post-flight briefing.
Task 04 Be able to take part in pre-flight briefing. (Page 9)
4.1 Receive and relay the Safety and Equipment Procedures
information during a pre-flight briefing. (SEP)
4.2 Complete documentation related to pre-flight briefing in
readiness for the flight.
Task 05 Understand the importance of maintaining industry
standards. (Pages 9-10)
5.1 Explain the importance of time keeping.
5.2 Explain the importance of grooming and uniform standards.
5.3 Describe personal presentation standards on and off duty and
during the stopover.
5.4 Explain the importance of task management and prioritisation
of tasks.
5.5 Explain the importance of Customer Relationship
Management. (CRM)
Task 01 The learner will know roles and responsibilities of crew.
1.1 Outline different roles cabin crew may have to undertake.
Dealing with disabled Making sure the aircraft
passengers. is clean and tidy.
Ensuring comfort of the Making announcements.
passengers. Last minute checks.
Writing a report after Arm and crosscheck.
every flight. Checking their
They might have to documents and things
administer first aid. they need to travel like
