WGU D253 TASK 1| WITH COMPLETE SOLUTIONS | LATEST
UPDATE
Rayyan Sheikh
012418035
BA in Finance
A. Complete the VIA Character Strengths Survey using the "VIA Character
Strengths Survey" web link and use the results of the survey to complete
the following:
Note: Remember that this VIA Character Strengths Survey is not a test but
rather a feedback tool. There is no wrong answer, so respond genuinely. If
you download a copy of your survey results, you will receive a list of 24
items in order of your personal strengths, with the first five being your
signature strengths and the last five being your lesser strengths. Refer to
the attached "D253 VIA Character Strength Survey Instructions"
supporting document for additional information on accessing the survey.
1. Describe an experience in which you used one of your five
signature strengths (i.e., the first five) from the survey results to
overcome a challenge.
In my current job as a front desk agent at Hyatt Centric, I faced a
significant challenge when our hotel was overbooked during a major
holiday weekend. We had 5 more reservations than available rooms due to
a system error, and guests were already starting to check in. The situation
was stressful because many guests had booked months in advance and
were expecting their rooms to be ready. Some guests were upset, and my
coworkers were panicking about how to handle the angry customers.
Using my signature strength of fairness, I worked with my supervisor to
create a transparent system for handling the situation. Instead of just
giving rooms to whoever complained the loudest or whoever we liked
better, I helped develop clear criteria for deciding which guests would stay
at our hotel and which would be relocated. We prioritized based on factors
like reservation date, loyalty program status, special circumstances, and
length of stay. I made sure to explain the situation honestly to each guest
and let them know exactly how we were making decisions.
I also ensured that every guest who had to be relocated received the
same compensation package, a free night at a comparable hotel,
transportation, a dining credit, and bonus loyalty points. By treating all
affected guests equally and being transparent about our process, most
guests understood the situation even though they were disappointed.
, Several guests even thanked me for being honest and fair in handling a
difficult situation.
a. Explain how you could apply the strength identified in part A1 as a
values-based leader in your new position as the customer service
manager from the scenario.
Within my new role as customer service manager at Corollary Marketing
Inc., I will use my strength of fairness to maintain good relations with the
staff and ensure that all team members are treated equally. This directly
supports Corollary's values of respect and integrity
I will apply fairness in several key ways. First, when selecting the team
lead, I will establish clear criteria that align with Corollary's commitment
to excellence and growth, then communicate these criteria transparently
to all candidates before starting the evaluation process. This embodies the
company's value of trust through authentic and transparent
communication. Everyone deserves to know what they're being evaluated
on and have an equal opportunity to demonstrate those qualities.
Second, I will provide equal access to development opportunities so that
all team members can build the skills needed for advancement, directly
supporting Corollary's growth value of accelerating employee learning.
Just like I made sure every relocated guest received the same
compensation at Hyatt, I'll make sure every team member gets fair access
to training, coaching, and growth opportunities regardless of whether
they're my personal favorite or not.
By leading with fairness, I will build credibility and trust with a team that is
currently experiencing low morale. When employees see that decisions
are made based on consistent principles rather than favoritism, they will
develop confidence in my leadership and greater investment in the
organization's success. Working at the front desk taught me that people
can handle disappointment and difficult situations as long as they trust
that the process is fair and that they're being treated with respect.
2. Describe an experience in which being stronger in one of your five
lesser strengths (i.e., the last five) from the survey results could have
positively influenced the outcome.
UPDATE
Rayyan Sheikh
012418035
BA in Finance
A. Complete the VIA Character Strengths Survey using the "VIA Character
Strengths Survey" web link and use the results of the survey to complete
the following:
Note: Remember that this VIA Character Strengths Survey is not a test but
rather a feedback tool. There is no wrong answer, so respond genuinely. If
you download a copy of your survey results, you will receive a list of 24
items in order of your personal strengths, with the first five being your
signature strengths and the last five being your lesser strengths. Refer to
the attached "D253 VIA Character Strength Survey Instructions"
supporting document for additional information on accessing the survey.
1. Describe an experience in which you used one of your five
signature strengths (i.e., the first five) from the survey results to
overcome a challenge.
In my current job as a front desk agent at Hyatt Centric, I faced a
significant challenge when our hotel was overbooked during a major
holiday weekend. We had 5 more reservations than available rooms due to
a system error, and guests were already starting to check in. The situation
was stressful because many guests had booked months in advance and
were expecting their rooms to be ready. Some guests were upset, and my
coworkers were panicking about how to handle the angry customers.
Using my signature strength of fairness, I worked with my supervisor to
create a transparent system for handling the situation. Instead of just
giving rooms to whoever complained the loudest or whoever we liked
better, I helped develop clear criteria for deciding which guests would stay
at our hotel and which would be relocated. We prioritized based on factors
like reservation date, loyalty program status, special circumstances, and
length of stay. I made sure to explain the situation honestly to each guest
and let them know exactly how we were making decisions.
I also ensured that every guest who had to be relocated received the
same compensation package, a free night at a comparable hotel,
transportation, a dining credit, and bonus loyalty points. By treating all
affected guests equally and being transparent about our process, most
guests understood the situation even though they were disappointed.
, Several guests even thanked me for being honest and fair in handling a
difficult situation.
a. Explain how you could apply the strength identified in part A1 as a
values-based leader in your new position as the customer service
manager from the scenario.
Within my new role as customer service manager at Corollary Marketing
Inc., I will use my strength of fairness to maintain good relations with the
staff and ensure that all team members are treated equally. This directly
supports Corollary's values of respect and integrity
I will apply fairness in several key ways. First, when selecting the team
lead, I will establish clear criteria that align with Corollary's commitment
to excellence and growth, then communicate these criteria transparently
to all candidates before starting the evaluation process. This embodies the
company's value of trust through authentic and transparent
communication. Everyone deserves to know what they're being evaluated
on and have an equal opportunity to demonstrate those qualities.
Second, I will provide equal access to development opportunities so that
all team members can build the skills needed for advancement, directly
supporting Corollary's growth value of accelerating employee learning.
Just like I made sure every relocated guest received the same
compensation at Hyatt, I'll make sure every team member gets fair access
to training, coaching, and growth opportunities regardless of whether
they're my personal favorite or not.
By leading with fairness, I will build credibility and trust with a team that is
currently experiencing low morale. When employees see that decisions
are made based on consistent principles rather than favoritism, they will
develop confidence in my leadership and greater investment in the
organization's success. Working at the front desk taught me that people
can handle disappointment and difficult situations as long as they trust
that the process is fair and that they're being treated with respect.
2. Describe an experience in which being stronger in one of your five
lesser strengths (i.e., the last five) from the survey results could have
positively influenced the outcome.
