OSCM 373 EXAM QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
multi-factor (total factor) productivity - Answers = output/labor+material+energy+capital+Misc
What is OM? - Answers Operations Management
Creation of value-products (goods and services)
by transforming inputs into outputs (products)
Labor contributes about ____ % of annual increase - Answers 10%
Capital contributes about ____ % of annual increase - Answers 38%
management contributes about ____ % of annual increase - Answers 52%
Which factor contributes the most to productivity improvement? - Answers Management
service based economy = - Answers slower growth in productivity
Services make up what percent of the U.S. economy? - Answers 64%
Service sector investment in software and R&D - Answers has now surpassed 4% of GDP
Productivity increases when - Answers inputs decrease while outputs remain the same.
The ratio of all resources to the goods and services produced is referred as - Answers the multi factor
productivity
What is the goal for mass customization? - Answers the goal is to produce customized products,
whenever and wherever needed
Low-volume, high-variety production is best suited for which of the following process strategies? -
Answers Process focus
High-volume, low-variety production is best suited for which of the following process strategies? -
Answers product focus
A process focused facility is - Answers a production facility organized around specific activities.
A large quantity and large variety of products are produced in - Answers mass customization
Scheduling matches resources to what? - Answers customer demands
Which of the following begins with the due date and schedules the final operation first? - Answers
backward scheduling
Loading - Answers is the process of assigning jobs to work or processing centers.
Which of the following is NOT one of the criteria used to evaluate scheduling performance? - Answers
maximize WIP
What is a technique used to monitor jobs in progress? - Answers Gantt Chart
Which of the following priority rules minimizes the average number of jobs in the system? - Answers
SPT
Of the following sequencing rules, which is considered to be dynamic? - Answers CR critical ratio
What focuses on developing varying schedules with the minimum number of workers? - Answers
cyclical scheduling
If Labor-Productivity is 1 units/dollar, what would Multi-Factor Productivity (units/dollar) be? -
Answers less than 1
Where would a Personal-Chef be located in the Service-Process matrix? - Answers High Labor & High
Customization
What process type is commonly used in the Service industry? - Answers Process Focused
Process A has fixed costs of $500 and variable costs of $4 per unit. Process B has fixed costs of $100
and variable costs of $14 per unit. Units sell for $20. What is the crossover point between process A
and process B? - Answers 40 units
500 minutes of production time are available per day. Scheduled production is 100 units per day.
What is the required Cycle-Time? - Answers 5 minutes
A company uses $25 of material and 5 hours of labor at $15 per hour for each item it produces. What
is its multifactor productivity (units/dollar)? - Answers 0.010
Among the ethical and social challenges facing operations managers are - Answers maintaining a
sustainable environment
An operations task performed at Hard Rock Café is __________. - Answers preparing employee
schedules
The service sector has lower productivity improvements than the manufacturing sector because ___ -
Answers the service sector is usually more labor intensive than the manufacturing sector
The three major business functions necessary to all organizations are __________. - Answers
marketing, finance/accounting and production/operations
multi-factor (total factor) productivity - Answers = output/labor+material+energy+capital+Misc
What is OM? - Answers Operations Management
Creation of value-products (goods and services)
by transforming inputs into outputs (products)
Labor contributes about ____ % of annual increase - Answers 10%
Capital contributes about ____ % of annual increase - Answers 38%
management contributes about ____ % of annual increase - Answers 52%
Which factor contributes the most to productivity improvement? - Answers Management
service based economy = - Answers slower growth in productivity
Services make up what percent of the U.S. economy? - Answers 64%
Service sector investment in software and R&D - Answers has now surpassed 4% of GDP
Productivity increases when - Answers inputs decrease while outputs remain the same.
The ratio of all resources to the goods and services produced is referred as - Answers the multi factor
productivity
What is the goal for mass customization? - Answers the goal is to produce customized products,
whenever and wherever needed
Low-volume, high-variety production is best suited for which of the following process strategies? -
Answers Process focus
High-volume, low-variety production is best suited for which of the following process strategies? -
Answers product focus
A process focused facility is - Answers a production facility organized around specific activities.
A large quantity and large variety of products are produced in - Answers mass customization
Scheduling matches resources to what? - Answers customer demands
Which of the following begins with the due date and schedules the final operation first? - Answers
backward scheduling
Loading - Answers is the process of assigning jobs to work or processing centers.
Which of the following is NOT one of the criteria used to evaluate scheduling performance? - Answers
maximize WIP
What is a technique used to monitor jobs in progress? - Answers Gantt Chart
Which of the following priority rules minimizes the average number of jobs in the system? - Answers
SPT
Of the following sequencing rules, which is considered to be dynamic? - Answers CR critical ratio
What focuses on developing varying schedules with the minimum number of workers? - Answers
cyclical scheduling
If Labor-Productivity is 1 units/dollar, what would Multi-Factor Productivity (units/dollar) be? -
Answers less than 1
Where would a Personal-Chef be located in the Service-Process matrix? - Answers High Labor & High
Customization
What process type is commonly used in the Service industry? - Answers Process Focused
Process A has fixed costs of $500 and variable costs of $4 per unit. Process B has fixed costs of $100
and variable costs of $14 per unit. Units sell for $20. What is the crossover point between process A
and process B? - Answers 40 units
500 minutes of production time are available per day. Scheduled production is 100 units per day.
What is the required Cycle-Time? - Answers 5 minutes
A company uses $25 of material and 5 hours of labor at $15 per hour for each item it produces. What
is its multifactor productivity (units/dollar)? - Answers 0.010
Among the ethical and social challenges facing operations managers are - Answers maintaining a
sustainable environment
An operations task performed at Hard Rock Café is __________. - Answers preparing employee
schedules
The service sector has lower productivity improvements than the manufacturing sector because ___ -
Answers the service sector is usually more labor intensive than the manufacturing sector
The three major business functions necessary to all organizations are __________. - Answers
marketing, finance/accounting and production/operations
