GEB 3213 Exam 2 – Trammell with accurate detailed answers

2



GEB 3213 Exam 2 – Trammell with accurate detailed answers
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What are approaches to communication dictated by? - ✔✔Cultural contexts - the cultural
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norms



Why does the US prefer the direct approach? - ✔✔Because we value sincerity and openness.
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The US business culture favors _______ thinking.
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We prefer things explained in a ______ & _________ fashion. - ✔✔Linear
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chronological & narrative || ||




What is unique about the indirect approach in regards to other cultures? (2) - ✔✔1. Point
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Not at beginning || ||




2. Prioritizes vital cultural norms.
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Indirectness may include what? (5) - ✔✔1. Deliberate use of ambiguity || || || || || || || || || ||




2. Elaborate courtesy and graciousness in wording
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3. Meaning carried with message's context
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4. Digressions
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5. Hierarchy in business
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Why is ambiguity used in the indirect approach? (5) - ✔✔1. Takes pressure of responsibility
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off the reader/writer.
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2. To "save face"
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3. It creates multiple meanings
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4. Could signal the writer's subtleness and skill to the reader.
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5. Suggest reader to pay attention to whats not said
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What is paralanguage? - ✔✔Vocal Qualifiers and Vocalizations.
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List some vocal qualifiers. - ✔✔Pitch, volume, velocity
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List some vocalizations. - ✔✔Non-word vocalizers and fillers
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i.e. "uh-huh"
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How does the US view high pitch?
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How does the French? - ✔✔US: Speaker is uncertain/doubtful
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It it typical.
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How can nonword vocalizers be misinterpreted? - ✔✔US "uh-huh" is good but in Japan it
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means Yes ||




How is eye contact seen in the US?
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In Japan? - ✔✔US: Honesty
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Japan: Invasion of privacy; rude || || || ||




What is different in regards to gestures between the US, Japanese and Middle Eastern
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business culture? - ✔✔Middle East:Use very large gestures, touch listener,
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US: not as expressive, still uses forceful gestures (drumming to underline point)
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Japan: Very few gestures
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What are the different categories of nonverbals? (5) - ✔✔1. Chronemics
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2. Oculemics
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3. Haptics
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4. Olfactics
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5. Chromatics
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What are some other nonverbal considerations we should make in meeting with people
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from other countries? (4) - ✔✔1. Use of office space
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2. Silence
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3. Greetings
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4. Personal space
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What is chronemics? - ✔✔A culture's attitudes and perceptions of time.
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What are the different views of chronemics? - ✔✔Monochronic and polychronic
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What is the monochronic view? - ✔✔Time is seen as linear and work is seen as a task by
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task accomplishment within a time frame.
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What is the polychronic view? - ✔✔Time is seen as elastic and open-ended.
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Doing several important tasks simultaneously
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Which countries are monochronic and polychronic? - ✔✔M: US, North America
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