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14th Edition by William J Stevenson
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Chapters 1 - 19 fg fg fg
,Table of Contents
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Chapter 01 Introduction to Operations Management
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fg Chapter 02 Competitiveness, Strategy, and
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fg ProductivityChapter 03 Forecasting gf fg fg
Chapter 04 Product and Service
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DesignChapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and
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fg ServicesChapter 05S Decision Theory
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Chapter 06 Process Selection and Facility
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LayoutC hapter 07 Work Design and
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fg Measurement Chapter 07S Learning Curves fg fg fg fg
Chapter 08 Location Planning and
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fg AnalysisC hapter 08S The Transportation
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fg Model Chapter 09 Management of
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fg Quality Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master
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fg SchedulingChapter 12 MRP and ERP
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Chapter 13 Inventory Management
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fg Chapter 14 JIT and Lean
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fg OperationsC hapter 14S gf fg
fg Maintenance
Chapter 15 Supply Chain
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fg ManagementC hapter 16 Scheduling gf fg fg
Chapter 17 Project Management
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, Chapter 18 Management of Waiting
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LinesC hapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management fg fg fg fg fg
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling
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andpromoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact
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theability of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of
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thetwo types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in
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mostorganizations.
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True False
5. The greater the degree of customer involvement, the more challenging the design
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andmanagement of operations.
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True False
, 6. Goods producing organizations are not involved in service
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activities.True
fg Falsegf
7. Service operations require additional inventory because of the unpredictability of
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consumerdemand.
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True False
8. The value of outputs is measured by the prices customers are willing to pay for
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goods orservices.
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True False
9. The use of models will guarantee the best possible
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decisions.True
fg False gf
10. People who work in the field of operations should have skills that include both
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knowledgeand people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of
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living.True False
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12. The operations manager has primary responsibility for making operations system
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designdecisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False