WGU D317 COMPTIA A+ 220 EXAM
LATEST 2026 ACTUAL EXAM TEST BANK|
COMPLETE 300 REAL EXAM QUESTIONS
AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) ALREADY GRADED
A+ (BRAND NEW!!)
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and
sending them to the printer. If the printer spooler has failed or has
stopped, then none of the print jobs will be sent to the printer. -
✔✔✔ANSW✔✔..The printer in the accounting department has stopped
all printing processes. The print queue shows seven jobs in the queue
waiting to be printed. Which of the following would be the BEST next
troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid
the computer from attempting to boot from an external storage device is
to move the internal drive to have a higher boot priority. -
✔✔✔ANSW✔✔..7. A system administrator has connected an external
USB drive to a computer to transfer some documents. When booting the
computer, the system tries to boot from the external drive and gives an
,error message. Which of the following would be the BEST way to
prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
C. Print driver is configured for PCL
The page description language configured in a printer driver must match
the language on the printer. If a device prints to a PostScript printer
using Hewlett-Packard's PCL (Printer Command Language), the output
will appear garbled and unreadable. - ✔✔✔ANSW✔✔..A user's print
jobs to a new multifunction printer produce pages of garbled text, but
jobs from other users are printing normally. Which of the following
would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an
inductive probe is used to "listen" for the tone on the other end of the
cable. - ✔✔✔ANSW✔✔..A network connection in a conference room
was installed years ago, and there's no documentation for the cable run.
Connecting a device to the cable results in a successful Ethernet
connection, so the other end of the cable should terminate somewhere in
the wiring closet. Which of these tools would be the best choice to find
the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
,B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions
between connected and disconnected. This can sometimes be related to
software or firmware, but is most likely associated with a hardware
issue. For example, a faulty cable or connector could cause intermittent
connectivity and create a flapping Ethernet port. - ✔✔✔ANSW✔✔..A
network administrator has received a ticket complaining of port flapping
on an Ethernet switch. Which of the following would be the MOST
likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a
computer and the BIOS (Basic Input/Output System) is checking USB
devices before the primary storage drive, the "Operating system not
found" error could appear with some USB devices. To avoid this error,
the boot order in the BIOS can be changed, or the USB device can be
disconnected during the boot process and reconnected after the operating
system has started. - ✔✔✔ANSW✔✔..A user has powered on their
computer and received the message "Operating system not found." A
check of the system shows that the SATA drive cables are properly
connected. Which of the following would be the NEXT best
troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially
be a fire hazard. The phone should be powered down and the damaged
, battery should be removed by a trained smartphone support technician. -
✔✔✔ANSW✔✔..A user is having an issue with a smartphone battery
bulging and physically pushing the screen away from the phone. The
rest of the phone appears to be operating normally. Which of the
following should be the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
B. Inverter
The inverter powers the CCFL (Cold Cathode Fluorescent Lamp) LCD
(Liquid Crystal Display) backlight, allowing you to easily view the
pixels on the display. Most newer laptops will use LED (Light Emitting
Diode) backlights with existing DC (Direct Current) power and these
LED lights don't require an inverter. - ✔✔✔ANSW✔✔..A client's
laptop appears to boot normally, but nothing ever appears on the LCD.
After closer inspection, you notice the output is visible but it's too faint
to clearly see anything. What is the MOST likely cause of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter
B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more
information about this problem. A hardware diagnostic would determine
if the hard drive itself is working properly. If the hard drive is operating
normally, the troubleshooting process can then shift to the operating
system and software. - ✔✔✔ANSW✔✔..A graphics designer is
experiencing increasing delays when accessing files on her hard drive.
The user maintains a daily backup of all data on the drive. Which of
these would be the BEST next troubleshooting step for this issue?
A. Reinstall Windows
LATEST 2026 ACTUAL EXAM TEST BANK|
COMPLETE 300 REAL EXAM QUESTIONS
AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) ALREADY GRADED
A+ (BRAND NEW!!)
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and
sending them to the printer. If the printer spooler has failed or has
stopped, then none of the print jobs will be sent to the printer. -
✔✔✔ANSW✔✔..The printer in the accounting department has stopped
all printing processes. The print queue shows seven jobs in the queue
waiting to be printed. Which of the following would be the BEST next
troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid
the computer from attempting to boot from an external storage device is
to move the internal drive to have a higher boot priority. -
✔✔✔ANSW✔✔..7. A system administrator has connected an external
USB drive to a computer to transfer some documents. When booting the
computer, the system tries to boot from the external drive and gives an
,error message. Which of the following would be the BEST way to
prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
C. Print driver is configured for PCL
The page description language configured in a printer driver must match
the language on the printer. If a device prints to a PostScript printer
using Hewlett-Packard's PCL (Printer Command Language), the output
will appear garbled and unreadable. - ✔✔✔ANSW✔✔..A user's print
jobs to a new multifunction printer produce pages of garbled text, but
jobs from other users are printing normally. Which of the following
would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an
inductive probe is used to "listen" for the tone on the other end of the
cable. - ✔✔✔ANSW✔✔..A network connection in a conference room
was installed years ago, and there's no documentation for the cable run.
Connecting a device to the cable results in a successful Ethernet
connection, so the other end of the cable should terminate somewhere in
the wiring closet. Which of these tools would be the best choice to find
the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
,B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions
between connected and disconnected. This can sometimes be related to
software or firmware, but is most likely associated with a hardware
issue. For example, a faulty cable or connector could cause intermittent
connectivity and create a flapping Ethernet port. - ✔✔✔ANSW✔✔..A
network administrator has received a ticket complaining of port flapping
on an Ethernet switch. Which of the following would be the MOST
likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a
computer and the BIOS (Basic Input/Output System) is checking USB
devices before the primary storage drive, the "Operating system not
found" error could appear with some USB devices. To avoid this error,
the boot order in the BIOS can be changed, or the USB device can be
disconnected during the boot process and reconnected after the operating
system has started. - ✔✔✔ANSW✔✔..A user has powered on their
computer and received the message "Operating system not found." A
check of the system shows that the SATA drive cables are properly
connected. Which of the following would be the NEXT best
troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially
be a fire hazard. The phone should be powered down and the damaged
, battery should be removed by a trained smartphone support technician. -
✔✔✔ANSW✔✔..A user is having an issue with a smartphone battery
bulging and physically pushing the screen away from the phone. The
rest of the phone appears to be operating normally. Which of the
following should be the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
B. Inverter
The inverter powers the CCFL (Cold Cathode Fluorescent Lamp) LCD
(Liquid Crystal Display) backlight, allowing you to easily view the
pixels on the display. Most newer laptops will use LED (Light Emitting
Diode) backlights with existing DC (Direct Current) power and these
LED lights don't require an inverter. - ✔✔✔ANSW✔✔..A client's
laptop appears to boot normally, but nothing ever appears on the LCD.
After closer inspection, you notice the output is visible but it's too faint
to clearly see anything. What is the MOST likely cause of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter
B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more
information about this problem. A hardware diagnostic would determine
if the hard drive itself is working properly. If the hard drive is operating
normally, the troubleshooting process can then shift to the operating
system and software. - ✔✔✔ANSW✔✔..A graphics designer is
experiencing increasing delays when accessing files on her hard drive.
The user maintains a daily backup of all data on the drive. Which of
these would be the BEST next troubleshooting step for this issue?
A. Reinstall Windows
