MHA 702 ACTUAL EXAM 1 |COMPLETE AND GRADED QUESTIONS AND ANSWERS
2026 LATEST UPDATED | 100% GRADED CORRECT | 100% GUARANTEED TO PASS |
GET A+
1. Human Resources is often shortened to?: HR
2. HR may often be referred to as a what? (denoting a subunit within a larger organization: Function
3. Human Resources Department is often synonymous with?: An HR function
4. What did HR start as?: An Employment Office
5. When the Employment office was started, what 2 things did it do to help the managers?: 1. Relieved the managers
of the responsibility for hiring employees.
2. Freed up the managers time
6. As organizations expanded after the first world war people started changing jobs and organizations expanded. What
position was made to help tend to the paperwork?: A part-time clerk
7. Since the volume of the work increased, the clerk position became full time, resulting in clerks from many areas
comming togetehr to form what?: The Employment Office
8. The development of the Employment Office led to?: consistency in hiring practices
9. Since employees had to be paid what position was made?: Paymaster
10. Paymasters worked for?: business units or departments
11. All Paymaster were grouped together into a single offce called?: Payroll
12. In time Payroll was assigned to?: Personnel
13. Withholding was initially assigned to Payroll but it became an HR Operation when it was assigned to?: Personnel
,14. Are Payroll operations commonly in-house or outsourced now?: Outsourced
15. Why were benefits created?: to entice workers to stay with their employers
16. Why were administering Fringe Benefits assigned to Personnel?: because they related to workers
17. Responsibility for complying with legal requirements related to unions was assigned to who?: Personnel
18. In recognition of growing and complex responsibilities related to employees, the title personnel was replaced with?:
Human Resources
19. With the passage of the Civil Rights act additional responsibilities related
to employees were introduced which lead to what being made for Human
Resource professionals?: Academic Training Programs
20 Because HR does not generate revenue it is often regarded as?: second class
21. Are HR Managers typically paid more or less than organizational peers?: less
22. The title of Human Resources reflects what?: the diversity of duties (Human) and importance
(Resources) of its contribution to an organization
23. The name change from Personnel to HR reflects what?: its increased importance
24. The head of HR normally reports to?: the CEO
25. Who supports the line departments?: Staff
26. What does a line department do?: Performs the work of an organization creates product and revenue
27. What does a staff department do?: facilitates the work of an organization helps the line department to operate rarely
generates revenue
28. In healthcare, what areas are considered staff departments?: housekeeping, finance, environmental services and
maintenance
, 29. What is the normal chain of command?: starts with the lowest person, normally front line worker, and goes all the
way up to the CEO
30. What is HR's reason for existing?: support: provide guidance, assistance and whatever other services are needed
31. What factors affect HR?: - placement in an organization
- perception of HR by other employees
- behavior of actual staff and managers in HR
- expectations by senior managers
-education
32. What are the models of HR Organization?: clerical, counseling, industrial relations, control and consulting
33. What does the clerical model do?: process and file papers
maintains records track
statistics
administer employee benefit plans
34. What model is the most common stereotype model in HR?: Clerical Model 35. What does the counseling model
do?: advocate for employees provides resource to managers for people problems
resolves disputes and disciplinary issues
places a high priority on preserving privacy and confidentiality stress
training and development
maintain a posture that is primarily reactive
36. What does the industrial relations model do?: HR employees are viewed as powerless since the union holds the
power
2026 LATEST UPDATED | 100% GRADED CORRECT | 100% GUARANTEED TO PASS |
GET A+
1. Human Resources is often shortened to?: HR
2. HR may often be referred to as a what? (denoting a subunit within a larger organization: Function
3. Human Resources Department is often synonymous with?: An HR function
4. What did HR start as?: An Employment Office
5. When the Employment office was started, what 2 things did it do to help the managers?: 1. Relieved the managers
of the responsibility for hiring employees.
2. Freed up the managers time
6. As organizations expanded after the first world war people started changing jobs and organizations expanded. What
position was made to help tend to the paperwork?: A part-time clerk
7. Since the volume of the work increased, the clerk position became full time, resulting in clerks from many areas
comming togetehr to form what?: The Employment Office
8. The development of the Employment Office led to?: consistency in hiring practices
9. Since employees had to be paid what position was made?: Paymaster
10. Paymasters worked for?: business units or departments
11. All Paymaster were grouped together into a single offce called?: Payroll
12. In time Payroll was assigned to?: Personnel
13. Withholding was initially assigned to Payroll but it became an HR Operation when it was assigned to?: Personnel
,14. Are Payroll operations commonly in-house or outsourced now?: Outsourced
15. Why were benefits created?: to entice workers to stay with their employers
16. Why were administering Fringe Benefits assigned to Personnel?: because they related to workers
17. Responsibility for complying with legal requirements related to unions was assigned to who?: Personnel
18. In recognition of growing and complex responsibilities related to employees, the title personnel was replaced with?:
Human Resources
19. With the passage of the Civil Rights act additional responsibilities related
to employees were introduced which lead to what being made for Human
Resource professionals?: Academic Training Programs
20 Because HR does not generate revenue it is often regarded as?: second class
21. Are HR Managers typically paid more or less than organizational peers?: less
22. The title of Human Resources reflects what?: the diversity of duties (Human) and importance
(Resources) of its contribution to an organization
23. The name change from Personnel to HR reflects what?: its increased importance
24. The head of HR normally reports to?: the CEO
25. Who supports the line departments?: Staff
26. What does a line department do?: Performs the work of an organization creates product and revenue
27. What does a staff department do?: facilitates the work of an organization helps the line department to operate rarely
generates revenue
28. In healthcare, what areas are considered staff departments?: housekeeping, finance, environmental services and
maintenance
, 29. What is the normal chain of command?: starts with the lowest person, normally front line worker, and goes all the
way up to the CEO
30. What is HR's reason for existing?: support: provide guidance, assistance and whatever other services are needed
31. What factors affect HR?: - placement in an organization
- perception of HR by other employees
- behavior of actual staff and managers in HR
- expectations by senior managers
-education
32. What are the models of HR Organization?: clerical, counseling, industrial relations, control and consulting
33. What does the clerical model do?: process and file papers
maintains records track
statistics
administer employee benefit plans
34. What model is the most common stereotype model in HR?: Clerical Model 35. What does the counseling model
do?: advocate for employees provides resource to managers for people problems
resolves disputes and disciplinary issues
places a high priority on preserving privacy and confidentiality stress
training and development
maintain a posture that is primarily reactive
36. What does the industrial relations model do?: HR employees are viewed as powerless since the union holds the
power
