BUS 271 FINAL EXAM WELCH QUESTIONS &
ANSWERS
Memos are appropriate for communications both inside and outside the company -
Answers -False
Making a choice between inductive online and deductive outline is as important as
writing an email message - Answers -True
Appreciation letters that are not sent in a timely manner may arouse questions about
the sender's motive. - Answers -True
The best reason to give the receiver for refusal is a company policy because it requires
no further explanation - Answers -False
Email is typically the most effective channel for communicating negative organizational
news. - Answers -False
Knowing the needs of the receiver is essential to preparing an effective sales message.
- Answers -True
Reports typically travel upward in a situation because they are requested by higher
authority - Answers -True
Attendance records are an example of an analytical report - Answers -False
The use of first person pronouns are generally excepted in a formal repost - Answers -
False
To be effective as a presenter, you must spend time learning about the audience -
Answers -True
In a typical business presentation, the number of major points should be limited
between 3-5 - Answers -True
For a team presentation ... - Answers -5 dress rehearsals
Routine Claim - Answers -(because of guarantees, warranties, or contractual
conditions) assume that a request will be granted quickly and willingly.
Well run businesses want their customers to communicate when merchandise or
service is not satisfactory.
ANSWERS
Memos are appropriate for communications both inside and outside the company -
Answers -False
Making a choice between inductive online and deductive outline is as important as
writing an email message - Answers -True
Appreciation letters that are not sent in a timely manner may arouse questions about
the sender's motive. - Answers -True
The best reason to give the receiver for refusal is a company policy because it requires
no further explanation - Answers -False
Email is typically the most effective channel for communicating negative organizational
news. - Answers -False
Knowing the needs of the receiver is essential to preparing an effective sales message.
- Answers -True
Reports typically travel upward in a situation because they are requested by higher
authority - Answers -True
Attendance records are an example of an analytical report - Answers -False
The use of first person pronouns are generally excepted in a formal repost - Answers -
False
To be effective as a presenter, you must spend time learning about the audience -
Answers -True
In a typical business presentation, the number of major points should be limited
between 3-5 - Answers -True
For a team presentation ... - Answers -5 dress rehearsals
Routine Claim - Answers -(because of guarantees, warranties, or contractual
conditions) assume that a request will be granted quickly and willingly.
Well run businesses want their customers to communicate when merchandise or
service is not satisfactory.
