NUR 204 / NUR204 Exam 3 Leadership
and Management V1 Actual Exam
2026/2027 | Fortis | Questions with
Verified Answers | 100% Correct | Pass
Guaranteed
Q001: A unit manager notes that two senior nurses
are publicly debating the new electronic
documentation system, causing tension among staff.
Which initial action by the manager best applies
conflict-management principles?
A. Ignore the debate and hope it resolves itself
B. Immediately discipline both nurses for
unprofessional behavior
C. Schedule a private meeting with each nurse to
understand perspectives and feelings - CORRECT
D. Post a memo reminding staff to "keep
disagreements private"
P a g e 1 | 30
,ANSWER: C
Q002: A charge nurse is informed at 0600 that two
staff members called in sick. Patient acuity is high
and two scheduled discharges occurred overnight.
Which leadership style is most appropriate for this
urgent situation?
A. Laissez-faire
B. Democratic
C. Autocratic - CORRECT
D. Transformational
ANSWER: C
Q003: According to the 2026 ANA Code of Ethics,
which action best demonstrates a nurse leader's
ethical responsibility when discovering a pattern of
medication errors on the unit?
A. Document privately and monitor for another
week
P a g e 2 | 30
, B. Report findings through appropriate channels and
implement a systems-based improvement plan -
CORRECT
C. Counsel individual nurses privately
D. Wait for pharmacy to notice and report
ANSWER: B
Q004: A nurse manager is implementing a new bar-
code medication-administration system. Which
change-theory step involves identifying early
adopters and providing targeted training?
A. Unfreezing
B. Moving
C. Refreezing
D. Moving - CORRECT
ANSWER: D
Q005: During performance appraisals, a nurse
manager sets specific, measurable, achievable,
relevant, and time-bound objectives with each staff
P a g e 3 | 30
and Management V1 Actual Exam
2026/2027 | Fortis | Questions with
Verified Answers | 100% Correct | Pass
Guaranteed
Q001: A unit manager notes that two senior nurses
are publicly debating the new electronic
documentation system, causing tension among staff.
Which initial action by the manager best applies
conflict-management principles?
A. Ignore the debate and hope it resolves itself
B. Immediately discipline both nurses for
unprofessional behavior
C. Schedule a private meeting with each nurse to
understand perspectives and feelings - CORRECT
D. Post a memo reminding staff to "keep
disagreements private"
P a g e 1 | 30
,ANSWER: C
Q002: A charge nurse is informed at 0600 that two
staff members called in sick. Patient acuity is high
and two scheduled discharges occurred overnight.
Which leadership style is most appropriate for this
urgent situation?
A. Laissez-faire
B. Democratic
C. Autocratic - CORRECT
D. Transformational
ANSWER: C
Q003: According to the 2026 ANA Code of Ethics,
which action best demonstrates a nurse leader's
ethical responsibility when discovering a pattern of
medication errors on the unit?
A. Document privately and monitor for another
week
P a g e 2 | 30
, B. Report findings through appropriate channels and
implement a systems-based improvement plan -
CORRECT
C. Counsel individual nurses privately
D. Wait for pharmacy to notice and report
ANSWER: B
Q004: A nurse manager is implementing a new bar-
code medication-administration system. Which
change-theory step involves identifying early
adopters and providing targeted training?
A. Unfreezing
B. Moving
C. Refreezing
D. Moving - CORRECT
ANSWER: D
Q005: During performance appraisals, a nurse
manager sets specific, measurable, achievable,
relevant, and time-bound objectives with each staff
P a g e 3 | 30
