QUESTIONS AND ALL CORRECT
ANSWERS 100% SOLVED AND
GUARANTEED SUCCESS!!
Intervene, take responsibility for resolving the situation,
Get both sides of the story - 🧠 ANSWER ✔✔What responsibilities do a
correctional workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - 🧠 ANSWER ✔✔What are the four main points to
remember about communicating attention while you listen?
,Sit or lean forward,
Keep still,
Be aware of the look on your face - 🧠 ANSWER ✔✔Your overall body
language makes a big difference and encouraging someone to talk to you
what are some key things to remember?
Paraphrasing and reflecting - 🧠 ANSWER ✔✔What to techniques is
involved in responding
During the convo - 🧠 ANSWER ✔✔When does paraphrasing occur?
At the end of the conversation - 🧠 ANSWER ✔✔When does summarizing
occur?
Rephrasing the message in your own words - 🧠 ANSWER ✔✔What is
paraphrasing?
Deals with emotions - 🧠 ANSWER ✔✔What is reflecting?
Way to go about getting information from someone - 🧠 ANSWER ✔✔What
is probing?
Identify an area that needs to be explored further
, Use open ended questions and statements to probe for additional
information - 🧠 ANSWER ✔✔What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them
back to the other party for clarification - 🧠 ANSWER ✔✔What is
summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - 🧠 ANSWER ✔✔What are the steps on how to
obtain closure?
How a person typically ask and interacts with others - 🧠 ANSWER ✔✔What
are behavioral patterns?
Predatory
Average
Weak
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