1
Copyright © 2023 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) cn cn cn cn cn cn
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit t
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o the service technician?
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A) Maintenance reminder light reset procedures cn cn cn cn
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications cn cn
D) All of the above cn cn cn cn
Answer: D c n
Diff: 1 Page Ref: 2
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Objective: 1- c n
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
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er Quiz: Yes
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
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an accident could cause faults due to hidden damage. Technician B says that some faults could
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be related to a previous repair. Which technician is correct?
cn cn cn cn cn cn cn cn cn
A) Technician A only cn cn
B) Technician B only cn cn
C) Both technicians A and B cn cn cn cn
D) Neither technician A nor B cn cn cn cn cn
Answer: C c n
Diff: 2 Page Ref: 5
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Objective: 1- c n
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cn cn cn cn cn cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
3) A campaign (recall) is mailed to the owner of a vehicle from the
cn . cn cn cn cn cn cn cn cn cn cn cn cn
A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government
cn cn cn cn
Answer: A c n
Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns.
c n c n cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
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2
Copyright © 2023 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
cn . cn cn cn cn cn cn cn
A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government
cn cn cn cn
Answer: A c n
Diff: 1
cn Page Ref: 3 cn cn
Objective: 1-3 Describe vehicle recalls and campaigns.
c n c n cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B c n c n
Diff: 1
cn Page Ref: 5 cn cn
Objective: 1-2 Explain the different types of service information.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above
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Answer: D c n
Diff: 1
cn Page Ref: 3-4 cn cn
Objective: 1-4 Discuss the importance of the work order.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
7) The labor rate for each operation is included on the work order and is added by the
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn .
A) service technician cn
B) service advisor cn
C) shop owner or designated warranty person
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D) Any of the above
cn cn cn cn
Answer: C c n
Diff: 1
cn Page Ref: 5 cn cn
Objective: 1-4 Discuss the importance of the work order.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
3
Copyright © 2023 Pearson Education, Inc. cn cn cn cn cn
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
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A) TSBs
B) Campaigns (recalls) cn
C) Either A or B cn cn cn
D) Neither A nor B cn cn cn cn
Answer: B c n
Diff: 1 Page Ref: 3
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Objective: 1-3 Describe vehicle recalls and campaigns.
c n c n cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
9) The first character of the vehicle identification number is the country of origin. Where was the
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vehicle built that has a "5" as the first character?
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A) United States cn
B) Canada
C) Mexico
D) Japan A cn
nswer: A c n
Diff: 1 Page Ref: 7
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Objective: 1- c n
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cn cn cn cn cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
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10) The VECI label includes all of these EXCEPT
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A) engine identification cn
B) horsepower and torque rating of the engine cn cn cn cn cn cn
C) California emission standard cn cn
D) EPA emission standard cn cn cn
Answer: B c n
Diff: 1 Page Ref: 7
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Objective: 1- c n
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cn cn cn cn cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
11) Aftermarket service information is available in what format? cn cn cn cn cn cn cn
A) Manuals
B) CDs or DVDs cn cn
C) Internet
D) All of these are possible source formats.
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Answer: D c n
Diff: 1 Page Ref: 2
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Objective: 1-2 Explain the different types of service information.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: No
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4
Copyright © 2023 Pearson Education, Inc. cn cn cn cn cn
VERIFIEDBRAINBOOSTER
Copyright © 2023 Pearson Education, Inc.
cn cn cn cn cn
VERIFIEDBRAINBOOSTER
,Automotive Heating and Air Conditioning, 9e (Halderman) cn cn cn cn cn cn
Chapter 1 Service Information, Work Orders, and Vehicle Identification
cn cn cn cn cn cn cn
1) What type of information is commonly included in the owner's manual that would be a benefit t
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
o the service technician?
cn cn cn
A) Maintenance reminder light reset procedures cn cn cn cn
B) Tire pressure monitoring system reset procedures
cn cn cn cn cn
C) Maintenance items specifications cn cn
D) All of the above cn cn cn cn
Answer: D c n
Diff: 1 Page Ref: 2
cn cn cn
Objective: 1- c n
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cn cn cn cn cn cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
an accident could cause faults due to hidden damage. Technician B says that some faults could
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
be related to a previous repair. Which technician is correct?
cn cn cn cn cn cn cn cn cn
A) Technician A only cn cn
B) Technician B only cn cn
C) Both technicians A and B cn cn cn cn
D) Neither technician A nor B cn cn cn cn cn
Answer: C c n
Diff: 2 Page Ref: 5
cn cn cn
Objective: 1- c n
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cn cn cn cn cn cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
3) A campaign (recall) is mailed to the owner of a vehicle from the
cn . cn cn cn cn cn cn cn cn cn cn cn cn
A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government
cn cn cn cn
Answer: A c n
Diff: 1 Page Ref: 3
cn cn cn
Objective: 1-3 Describe vehicle recalls and campaigns.
c n c n cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
2
Copyright © 2023 Pearson Education, Inc.
cn cn cn cn cn
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
cn . cn cn cn cn cn cn cn
A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government
cn cn cn cn
Answer: A c n
Diff: 1
cn Page Ref: 3 cn cn
Objective: 1-3 Describe vehicle recalls and campaigns.
c n c n cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
5) Four tenths of an hour is how many minutes?
cn cn cn cn cn cn cn cn
A) 14
B) 24
C) 34
D) 44
Answer: B c n c n
Diff: 1
cn Page Ref: 5 cn cn
Objective: 1-2 Explain the different types of service information.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
6) What should the service technician document on the work order?
cn cn cn cn cn cn cn cn cn
A) The results of any inspections and tests
cn cn cn cn cn cn
B) What was replaced or serviced
cn cn cn cn
C) The dimensions of the related component and comparison to factory specifications
cn cn cn cn cn cn cn cn cn cn
D) Any of the above
cn cn cn cn
Answer: D c n
Diff: 1
cn Page Ref: 3-4 cn cn
Objective: 1-4 Discuss the importance of the work order.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
7) The labor rate for each operation is included on the work order and is added by the
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn .
A) service technician cn
B) service advisor cn
C) shop owner or designated warranty person
cn cn cn cn cn
D) Any of the above
cn cn cn cn
Answer: C c n
Diff: 1
cn Page Ref: 5 cn cn
Objective: 1-4 Discuss the importance of the work order.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
3
Copyright © 2023 Pearson Education, Inc. cn cn cn cn cn
VERIFIEDBRAINBOOSTER
, 8) Which of the following are performed at no cost to the vehicle owner?
cn cn cn cn cn cn cn cn cn cn cn cn
A) TSBs
B) Campaigns (recalls) cn
C) Either A or B cn cn cn
D) Neither A nor B cn cn cn cn
Answer: B c n
Diff: 1 Page Ref: 3
cn cn cn
Objective: 1-3 Describe vehicle recalls and campaigns.
c n c n cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
9) The first character of the vehicle identification number is the country of origin. Where was the
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
vehicle built that has a "5" as the first character?
cn cn cn cn cn cn cn cn cn
A) United States cn
B) Canada
C) Mexico
D) Japan A cn
nswer: A c n
Diff: 1 Page Ref: 7
cn cn cn
Objective: 1- c n
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cn cn cn cn cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
10) The VECI label includes all of these EXCEPT
cn . cn cn cn cn cn cn cn
A) engine identification cn
B) horsepower and torque rating of the engine cn cn cn cn cn cn
C) California emission standard cn cn
D) EPA emission standard cn cn cn
Answer: B c n
Diff: 1 Page Ref: 7
cn cn cn
Objective: 1- c n
7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
cn cn cn cn cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: Yes
cn c n
11) Aftermarket service information is available in what format? cn cn cn cn cn cn cn
A) Manuals
B) CDs or DVDs cn cn
C) Internet
D) All of these are possible source formats.
cn cn cn cn cn cn cn
Answer: D c n
Diff: 1 Page Ref: 2
cn cn cn
Objective: 1-2 Explain the different types of service information.
c n c n cn cn cn cn cn cn cn
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test. Chapt
c n cn cn cn cn cn cn cn cn cn cn cn
er Quiz: No
cn c n
4
Copyright © 2023 Pearson Education, Inc. cn cn cn cn cn
VERIFIEDBRAINBOOSTER
