1
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) cn cn cn cn
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit t
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o the service technician?
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A) Maintenance reminder light reset procedures cn cn cn cn
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications cn cn
D) All of the above cn cn cn cn
Answer: D c n
Diff: 1 cn
Page Ref: 1 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1- c n
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
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er.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
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an accident could cause faults due to hidden damage. Technician B says that some faults could
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be related to a previous repair. Which technician is correct?
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A) Technician A only cn cn
B) Technician B only cn cn
C) Both technicians A and B cn cn cn cn
D) Neither technician A nor B cn cn cn cn cn
Answer: C c n
Diff: 2 cn
Page Ref: 3 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1- c n
5 Explain why service records are important. 2017 ASE MAST
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: A0.C.04 Review vehicle service history.
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government cn cn cn cn
Answer: A c n
Diff: 1 cn
Page Ref: 2 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-3 Describe vehicle recalls and campaigns.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
cn cn c n cn cn cn cn cn cn cn cn cn
gine operation, vehicle service history, service precautions, and technical service bulletins.
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2
Copyright © 2021 Pearson Education, Inc. cn cn cn cn cn
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government
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Answer: A c n
Diff: 1
cn
Page Ref: 2 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-2 Explain the different types of service information.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
cn cn c n cn cn cn cn cn cn cn cn cn
gine operation, vehicle service history, service precautions, and technical service bulletins.
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B c n
Diff: 1
cn
Page Ref: 4 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
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er.
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above cn cn cn cn
Answer: D c n
Diff: 1
cn
Page Ref: 3 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
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fying information, customer concern, related service history, cause, and correction.
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7) The labor rate for each operation is included on the work order and is added by the
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn .
A) service technician cn
B) service advisor cn
C) shop owner or designated warranty person
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D) Any of the above cn cn cn cn
Answer: C c n
Diff: 1
cn
Page Ref: 3 cn cn cn
3
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
cn cn c n cn cn cn cn cn cn cn cn cn
fying information, customer concern, related service history, cause, and correction.
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4
Copyright © 2021 Pearson Education, Inc.
cn cn cn cn cn
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, Inc.
cn cn cn cn cn
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) cn cn cn cn
Chapter 1 Service Information, Work Orders, and Vehicle Identification
cn c n c n cn cn cn cn cn cn
1) What type of information is commonly included in the owner's manual that would be a benefit t
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
o the service technician?
cn cn cn
A) Maintenance reminder light reset procedures cn cn cn cn
B) Tire pressure monitoring system reset procedures
cn cn cn cn cn
C) Maintenance items specifications cn cn
D) All of the above cn cn cn cn
Answer: D c n
Diff: 1 cn
Page Ref: 1 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1- c n
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
cn cn cn cn cn cn cn cn cn cn cn cn
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
cn cn c n cn cn cn cn cn cn cn cn cn cn cn
er.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
an accident could cause faults due to hidden damage. Technician B says that some faults could
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn
be related to a previous repair. Which technician is correct?
cn cn cn cn cn cn cn cn cn
A) Technician A only cn cn
B) Technician B only cn cn
C) Both technicians A and B cn cn cn cn
D) Neither technician A nor B cn cn cn cn cn
Answer: C c n
Diff: 2 cn
Page Ref: 3 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1- c n
5 Explain why service records are important. 2017 ASE MAST
cn cn cn cn cn cn cn cn cn
: A0.C.04 Review vehicle service history.
c n cn cn cn cn
3) A campaign (recall) is mailed to the owner of a vehicle from the
cn cn . cn cn cn cn cn cn cn cn cn cn cn
A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government cn cn cn cn
Answer: A c n
Diff: 1 cn
Page Ref: 2 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-3 Describe vehicle recalls and campaigns.
c n cn cn cn cn cn
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
cn cn c n cn cn cn cn cn cn cn cn cn
gine operation, vehicle service history, service precautions, and technical service bulletins.
cn cn cn cn cn cn cn cn cn cn
2
Copyright © 2021 Pearson Education, Inc. cn cn cn cn cn
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
cn . cn cn cn cn cn cn cn
A) vehicle manufacturer cn
B) local dealer cn
C) federal government cn
D) state or local government
cn cn cn cn
Answer: A c n
Diff: 1
cn
Page Ref: 2 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-2 Explain the different types of service information.
c n cn cn cn cn cn cn cn
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en
cn cn c n cn cn cn cn cn cn cn cn cn
gine operation, vehicle service history, service precautions, and technical service bulletins.
cn cn cn cn cn cn cn cn cn cn
5) Four tenths of an hour is how many minutes?
cn cn cn cn cn cn cn cn
A) 14
B) 24
C) 34
D) 44
Answer: B c n
Diff: 1
cn
Page Ref: 4 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-4 Discuss the importance of the work order.
c n cn cn cn cn cn cn cn
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord
cn cn c n cn cn cn cn cn cn cn cn cn cn cn
er.
6) What should the service technician document on the work order?
cn cn cn cn cn cn cn cn cn
A) The results of any inspections and tests
cn cn cn cn cn cn
B) What was replaced or serviced
cn cn cn cn
C) The dimensions of the related component and comparison to factory specifications
cn cn cn cn cn cn cn cn cn cn
D) Any of the above cn cn cn cn
Answer: D c n
Diff: 1
cn
Page Ref: 3 cn cn cn
Chapter Quiz: Yes cn c n
Objective: 1-4 Discuss the importance of the work order.
c n cn cn cn cn cn cn cn
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
cn cn c n cn cn cn cn cn cn cn cn cn
fying information, customer concern, related service history, cause, and correction.
cn cn cn cn cn cn cn cn cn
7) The labor rate for each operation is included on the work order and is added by the
cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn cn .
A) service technician cn
B) service advisor cn
C) shop owner or designated warranty person
cn cn cn cn cn
D) Any of the above cn cn cn cn
Answer: C c n
Diff: 1
cn
Page Ref: 3 cn cn cn
3
Copyright © 2021 Pearson Education, Inc.
cn cn cn cn cn
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
cn c n
Objective: 1-4 Discuss the importance of the work order.
c n cn cn cn cn cn cn cn
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identi
cn cn c n cn cn cn cn cn cn cn cn cn
fying information, customer concern, related service history, cause, and correction.
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4
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
