SCM Final Exam chapters 1-8
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1. The cycle view of the supply chain is useful when considering operational
decisions, because it specifies the roles and responsibilities of each member
of the supply chain.: TRUE
2. Push processes may also be referred to as speculative processes.: TRUE
3. All supply chain activities within a firm belong to one of three macro process-
es: TRUE
4. CRM systems typically include capabilities for sourcing and negotiating as
well as design and supply collaboration.: FALSE
5. There is a close connection between the design and management of supply
chain flows and the success of a supply chain.: TRUE
6. The drawback of Zara's responsive supply chain is that it tends to sell more
products at markdown than most of its competitors.: FALSE
7. Amazon's operations are completely online.: FALSE
8. Good strategic decisions cannot be made without access to relevant analyt-
ics.: TRUE
9. All analytics should be designed to support decision making.: TRUE
10. The profitability of a supply chain is impacted primarily by
A) the design, planning and operation categories of decisions.
B) only the operation category of decisions.
C) only the design and planning categories of decisions.
D) only the planning and operation categories of decisions.: A
11. The time horizon of the operation phase is typically
A) quarterly or yearly.
B) weekly or daily.
C) monthly or quarterly.
D) over the next several years.: B
12. Handling customer orders in the best possible manner is the goal of supply
chain
A) strategy.
B) planning.
C) operations.
D) design.: C
, SCM Final Exam chapters 1-8
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13. The cycle view of a supply chain holds that
A) the processes in a supply chain are divided into 2 categories.
B) the processes in a supply chain are divided into a series of activities per-
formed at the interface between successive stages.
C) all processes in a supply chain are initiated in response to a customer order.
D) all processes in a supply chain are performed in anticipation of customer
orders.: B
14. The push/pull view of a supply chain holds that
A) the processes in a supply chain are divided into a series of activities per-
formed at the interface between successive stages.
B) all processes in a supply chain are initiated in response to a customer order.
C) all responses in a supply chain are performed in anticipation of customer
orders.
D) the processes in a supply chain are divided into 2 categories depending
on whether they are initiated in response to or in anticipation of customer
orders.: D
15. The customer order cycle occurs at the
A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.: A
16. Customer order arrival refers to
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:A
17. The objective of the customer order arrival process is to
A) get the correct orders to customers by the promised due date at the lowest
possible cost.
, SCM Final Exam chapters 1-8
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B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to
other affected supply chain processes.: C
18. Customer order entry is
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:B
19. : D
20. Customer order fulfillment refers to
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:C
21. Demand is external to the supply chain and thus is most uncertain at the
A) manufacturing cycle.
B) replenishment cycle.
C) customer order cycle.
D) procurement cycle.: C
22. The objective of customer order fulfillment is to
A) get the correct orders to customers by the promised due date at the lowest
possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
, SCM Final Exam chapters 1-8
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D) ensure that orders are quickly and accurately entered and communicated to
other affected supply chain processes.: A
23. Customer order receiving is
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocates product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:D
24. The retailer and distributor engage in the
A) customer order cycle.
B) replenishment cycle.
C) manufacturing cycle.
D) procurement cycle.: B
25. The process included in the replenishment cycle includes
A) order arrival.
B) production scheduling.
C) retail sale.
D) manufacturing.: C
26. : C
27. The processes involved in the manufacturing cycle include
A) order trigger.
B) production scheduling.
C) order fulfillment.
D) order entry.: B
28. The production scheduling process in the manufacturing cycle is similar to
the
A) order receiving process in the replenishment cycle.
B) order fulfillment process in the replenishment cycle.
C) order entry process in the replenishment cycle.
D) order trigger process in the replenishment cycle.: C
Study online at https://quizlet.com/_hmtnxf
1. The cycle view of the supply chain is useful when considering operational
decisions, because it specifies the roles and responsibilities of each member
of the supply chain.: TRUE
2. Push processes may also be referred to as speculative processes.: TRUE
3. All supply chain activities within a firm belong to one of three macro process-
es: TRUE
4. CRM systems typically include capabilities for sourcing and negotiating as
well as design and supply collaboration.: FALSE
5. There is a close connection between the design and management of supply
chain flows and the success of a supply chain.: TRUE
6. The drawback of Zara's responsive supply chain is that it tends to sell more
products at markdown than most of its competitors.: FALSE
7. Amazon's operations are completely online.: FALSE
8. Good strategic decisions cannot be made without access to relevant analyt-
ics.: TRUE
9. All analytics should be designed to support decision making.: TRUE
10. The profitability of a supply chain is impacted primarily by
A) the design, planning and operation categories of decisions.
B) only the operation category of decisions.
C) only the design and planning categories of decisions.
D) only the planning and operation categories of decisions.: A
11. The time horizon of the operation phase is typically
A) quarterly or yearly.
B) weekly or daily.
C) monthly or quarterly.
D) over the next several years.: B
12. Handling customer orders in the best possible manner is the goal of supply
chain
A) strategy.
B) planning.
C) operations.
D) design.: C
, SCM Final Exam chapters 1-8
Study online at https://quizlet.com/_hmtnxf
13. The cycle view of a supply chain holds that
A) the processes in a supply chain are divided into 2 categories.
B) the processes in a supply chain are divided into a series of activities per-
formed at the interface between successive stages.
C) all processes in a supply chain are initiated in response to a customer order.
D) all processes in a supply chain are performed in anticipation of customer
orders.: B
14. The push/pull view of a supply chain holds that
A) the processes in a supply chain are divided into a series of activities per-
formed at the interface between successive stages.
B) all processes in a supply chain are initiated in response to a customer order.
C) all responses in a supply chain are performed in anticipation of customer
orders.
D) the processes in a supply chain are divided into 2 categories depending
on whether they are initiated in response to or in anticipation of customer
orders.: D
15. The customer order cycle occurs at the
A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.: A
16. Customer order arrival refers to
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:A
17. The objective of the customer order arrival process is to
A) get the correct orders to customers by the promised due date at the lowest
possible cost.
, SCM Final Exam chapters 1-8
Study online at https://quizlet.com/_hmtnxf
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to
other affected supply chain processes.: C
18. Customer order entry is
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:B
19. : D
20. Customer order fulfillment refers to
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:C
21. Demand is external to the supply chain and thus is most uncertain at the
A) manufacturing cycle.
B) replenishment cycle.
C) customer order cycle.
D) procurement cycle.: C
22. The objective of customer order fulfillment is to
A) get the correct orders to customers by the promised due date at the lowest
possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
, SCM Final Exam chapters 1-8
Study online at https://quizlet.com/_hmtnxf
D) ensure that orders are quickly and accurately entered and communicated to
other affected supply chain processes.: A
23. Customer order receiving is
A) the point in time when the customer has access to choices and makes a
decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the
retailer allocates product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.-
:D
24. The retailer and distributor engage in the
A) customer order cycle.
B) replenishment cycle.
C) manufacturing cycle.
D) procurement cycle.: B
25. The process included in the replenishment cycle includes
A) order arrival.
B) production scheduling.
C) retail sale.
D) manufacturing.: C
26. : C
27. The processes involved in the manufacturing cycle include
A) order trigger.
B) production scheduling.
C) order fulfillment.
D) order entry.: B
28. The production scheduling process in the manufacturing cycle is similar to
the
A) order receiving process in the replenishment cycle.
B) order fulfillment process in the replenishment cycle.
C) order entry process in the replenishment cycle.
D) order trigger process in the replenishment cycle.: C
