Salesforce Certified Business Analyst
Exam Latest 2025 With Questions
and Verified Answers Graded
A+|Assured Success
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested
changes, the business analyst working with the technical team identifies several integrations that touch
the Opportunity object and could be impacted by the changes. The project manager wants the solution
to include unit testing, code reviews, and functional testing.What does the project team need to agree
upon to ensure the work is ready to be deployed?
A. Entity relationship diagram
B. Definiti - CORRECT ANSWER-B. Definition of done
Which of the following User Management terms is best described by this definition: " Record created to
identify a new employee that starts accessing Salesforce"
A. Profiles
,B. Salesforce characters
,C. Users
D. Roles - CORRECT ANSWER-C. Users
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical
resources to review user stories. A BA reviews the user stories in advance of the meeting and notices
that some best practices have been ignored. The first user story is focused on escalating cases in Service
Cloud:"The customer service agent needs the ability to escalate a case so they can assign high-risk cases
to tier 2 support for faster resolution." Acceptance Criteria:1. Add permission se - CORRECT
ANSWER-C. The ''what'' of the acceptance criteria is negotiable.
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because
the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to
uncover the issue and propose a business solution.What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
C. Shadow an operations team member at the CK distribution facility - CORRECT ANSWER-B.
Explore how retailers similar to CK handle distribution.
The business analyst at Universal Containers is helping the team transition from workflow rules to flows.
The work has been built and it is time to kick off user acceptance testing (UAT).What is the goal of UAT?
A. To ensure what was originally requested is being delivered
B. summarize the overall ask and determine what is in scope
, C. To identify acceptance criteria with pass/fail indicators - CORRECT ANSWER-A. To ensure
what was originally requested is being delivered
A group of business analysts (BA) at Universal Containers have been working with different teams of
stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and
documented all of the information in a central location. Upon review of the requirements, the BAs
discovered that changes made to the documentation were overwritten by each other, and they will lose
time recapturing them.What should the BAs do differently to prevent this error from happening?
A. Each BA sho - CORRECT ANSWER-C. Each BA should use a shared system that has version
control.
The business analyst at Universal Containers is writing users stories to support the Salesforce
implementation for the sales operations division.There is a request for visibility into sales rep' pipeline
so that can see their revenue.Which missing component is necessary to finish this user story?
A. Who
B. Why
C. When - CORRECT ANSWER-A. Who
The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an
existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack
a comprehensive list of the components that will be affected by the updated flow.Which best practice
should the BA follow?
A. Write the user story without making any assumptions about how it will be implemented or which
components are affected.
B. Ask the development team to investigate an - CORRECT ANSWER-C. Schedule additional
discovery sessions with the sales users to understand what will be impacted by the changes.
Exam Latest 2025 With Questions
and Verified Answers Graded
A+|Assured Success
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested
changes, the business analyst working with the technical team identifies several integrations that touch
the Opportunity object and could be impacted by the changes. The project manager wants the solution
to include unit testing, code reviews, and functional testing.What does the project team need to agree
upon to ensure the work is ready to be deployed?
A. Entity relationship diagram
B. Definiti - CORRECT ANSWER-B. Definition of done
Which of the following User Management terms is best described by this definition: " Record created to
identify a new employee that starts accessing Salesforce"
A. Profiles
,B. Salesforce characters
,C. Users
D. Roles - CORRECT ANSWER-C. Users
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical
resources to review user stories. A BA reviews the user stories in advance of the meeting and notices
that some best practices have been ignored. The first user story is focused on escalating cases in Service
Cloud:"The customer service agent needs the ability to escalate a case so they can assign high-risk cases
to tier 2 support for faster resolution." Acceptance Criteria:1. Add permission se - CORRECT
ANSWER-C. The ''what'' of the acceptance criteria is negotiable.
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because
the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to
uncover the issue and propose a business solution.What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
C. Shadow an operations team member at the CK distribution facility - CORRECT ANSWER-B.
Explore how retailers similar to CK handle distribution.
The business analyst at Universal Containers is helping the team transition from workflow rules to flows.
The work has been built and it is time to kick off user acceptance testing (UAT).What is the goal of UAT?
A. To ensure what was originally requested is being delivered
B. summarize the overall ask and determine what is in scope
, C. To identify acceptance criteria with pass/fail indicators - CORRECT ANSWER-A. To ensure
what was originally requested is being delivered
A group of business analysts (BA) at Universal Containers have been working with different teams of
stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and
documented all of the information in a central location. Upon review of the requirements, the BAs
discovered that changes made to the documentation were overwritten by each other, and they will lose
time recapturing them.What should the BAs do differently to prevent this error from happening?
A. Each BA sho - CORRECT ANSWER-C. Each BA should use a shared system that has version
control.
The business analyst at Universal Containers is writing users stories to support the Salesforce
implementation for the sales operations division.There is a request for visibility into sales rep' pipeline
so that can see their revenue.Which missing component is necessary to finish this user story?
A. Who
B. Why
C. When - CORRECT ANSWER-A. Who
The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an
existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack
a comprehensive list of the components that will be affected by the updated flow.Which best practice
should the BA follow?
A. Write the user story without making any assumptions about how it will be implemented or which
components are affected.
B. Ask the development team to investigate an - CORRECT ANSWER-C. Schedule additional
discovery sessions with the sales users to understand what will be impacted by the changes.
