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Business English

Business English will introduce you to effective and practical communication skills needed in the workplace, and the most common forms of written and oral communication situations that you are likely to encounter. Please see the table of contents in the preview pages of each document to see if this bundle contains what you need.

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Summary Unit 1 - Topic 1: What is communication?

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In this topic you will learn about the communication process and why communicating effectively in the business environment is important. Please see the table of contents in the preview pages to see if this document contains what you need.

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Summary Unit 1 - Topic 2: Barriers to Communication

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This topic will introduce you to common communication barriers and help you to avoid or minimise their interference in the communication process. Please see the table of contents in the preview pages to see if this document contains what you need.

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Summary Unit 1 - Topic 3: Communication at work

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In this topic you will learn why communicating effectively in the business environment is important. Please see the table of contents in the preview pages to see if this document contains what you need.

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Summary Unit 2: Reading techniques and writing skills

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In this unit, you will learn about the benefits of reading and the questions to ask yourself before reading so that you read actively instead of passively. LEARNING OUTCOMES - Understand how cultural diversity impacts communication. - Obtain information quickly and efficiently from written passage...

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Summary Unit 3: Business letters and other forms of communication

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In this unit, you will learn about business letters and the influence they have on how a company is perceived so that you can write effective business letters. LEARNING OUTCOMES - Write an effective business letter - Distinguish the difference in tone between a letter of enquiry, acknowledgement, ...

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Summary Unit 4 - PART 1: Report writing

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In this unit, you will learn about different types of reports, as well as their styles and formats to know when and how to use them in a business environment. LEARNING OUTCOMES - Understand the importance of a report. - Write a short formal investigation report. - Understand different types of sho...

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Summary Unit 4 - PART 2: Short formal investigative report format

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This document contains the FORMAT of a SHORT FORMAL INVESTIGATIVE REPORT. Most effective when used along with 'Unit 4 - PART 1: Report Writing'. This document is extremely helpful when writing a SHORT FORMAL INVESTIGATIVE REPORT because it is an essential guideline and will ensure that your report...

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Summary Unit 5: Meeting documentation

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In this unit, you will be introduced to meetings and the procedures and processes that make them an effective tool in an organisation. This unit contains examples and formats for a notice, agenda, combined notice and agenda, and minutes. LEARNING OUTCOMES - Understand the importance of running a ...

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Summary Unit 6: Public speaking

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In this unit, you will be introduced to public speaking as well as the preparations and aids that can make a speech effective. LEARNING OUTCOMES - Prepare a speech for an audience. - Deliver the speech with some measure of confidence. - Demonstrate an awareness of the value of audio-visual aids. -...

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Summary Unit 7: Business presentations

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In this unit, you will be introduced to business presentation which entails the more formal application of communication skills, especially for business people who have to address groups. LEARNING OUTCOMES - Prepare yourself for the presentation. - Understand how to prepare the presentation. - Del...

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Summary Unit 8: Finding the job you want

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In this unit, you will be introduced to communication in the job application process and learn how to effectively communicate with prospective employers. This unit contains the steps, and format to follow when creating your letter of application and curriculum vitae (CV). LEARNING OUTCOMES - Wri...

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Summary Unit 9: Interviews

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In this unit, you will be introduced to different types of communication that take place in an interview and the preparation that goes into conducting a successful interview. LEARNING OUTCOMES - Understand the importance of verbal communication in an interview. - Understand the importance of non-v...

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