- ISBN
- Author(s)
- Language
- Publisher
- Edition
- Edition
- Related:
Service Management notes (1st edition)
James A. Fitzsimmons, Mona J. Fitzsimmons - ISBN: 9781259010651
- ISBN
- Author(s)
- Language
- Publisher
- Edition
- Edition
- Related
View all 4 notes for Service Management, written by James A. Fitzsimmons, Mona J. Fitzsimmons. All Service Management notes, flashcards, summaries and study guides are written by your fellow students or tutors. Get yourself a Service Management summary or other study material that matches your study style perfectly, and studying will be a breeze.
Best selling Service Management notes
Summary for the course service operations, chapter 1-7,9,11,12 (exam chapters).
- Summary
- • 42 pages •
Summary for the course service operations, chapter 1-7,9,11,12 (exam chapters).
Full summary of lectures and mandatory literature. 
Week 1: health service quality and value-based healthcare 
Week 2: unit operations management 
Week 3: process operations management - pathways and chains 
Week 4: variability, uncertainty & flexibility 
Week 5: continuous improvement, theory of constraints & six sigma 
Week 6: lean management 
Literature: 
•	Bowers et al. (1994) 
•	Ahaus (2018) 
•	Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 
•	Van Veen-Berkx et...
- Summary
- • 63 pages •
Full summary of lectures and mandatory literature. 
Week 1: health service quality and value-based healthcare 
Week 2: unit operations management 
Week 3: process operations management - pathways and chains 
Week 4: variability, uncertainty & flexibility 
Week 5: continuous improvement, theory of constraints & six sigma 
Week 6: lean management 
Literature: 
•	Bowers et al. (1994) 
•	Ahaus (2018) 
•	Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 
•	Van Veen-Berkx et...
Service Operations course resume
- Summary
- • 20 pages •
Service Operations course resume
Summary of the course Quality of Service Support (QSS) taught in the fourth block of the second year.
- Summary
- • 23 pages •
Summary of the course Quality of Service Support (QSS) taught in the fourth block of the second year.
Do you have documents that match this book? Sell them and earn money with your knowledge!
Newest Service Management summaries
Summary for the course service operations, chapter 1-7,9,11,12 (exam chapters).
- Summary
- • 42 pages •
Summary for the course service operations, chapter 1-7,9,11,12 (exam chapters).
Full summary of lectures and mandatory literature. 
Week 1: health service quality and value-based healthcare 
Week 2: unit operations management 
Week 3: process operations management - pathways and chains 
Week 4: variability, uncertainty & flexibility 
Week 5: continuous improvement, theory of constraints & six sigma 
Week 6: lean management 
Literature: 
•	Bowers et al. (1994) 
•	Ahaus (2018) 
•	Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 
•	Van Veen-Berkx et...
- Summary
- • 63 pages •
Full summary of lectures and mandatory literature. 
Week 1: health service quality and value-based healthcare 
Week 2: unit operations management 
Week 3: process operations management - pathways and chains 
Week 4: variability, uncertainty & flexibility 
Week 5: continuous improvement, theory of constraints & six sigma 
Week 6: lean management 
Literature: 
•	Bowers et al. (1994) 
•	Ahaus (2018) 
•	Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 
•	Van Veen-Berkx et...
Service Operations course resume
- Summary
- • 20 pages •
Service Operations course resume
Summary of the course Quality of Service Support (QSS) taught in the fourth block of the second year.
- Summary
- • 23 pages •
Summary of the course Quality of Service Support (QSS) taught in the fourth block of the second year.
Do you have documents that match this book? Sell them and earn money with your knowledge!
Why study with the book summaries on Stuvia?
Relevance, efficiency and convenience. These are important elements when studying or preparing for a course or exam. Studying with the help of book summaries, which are linked to the ISBN number of your (study) book, is more relevant than ever. Your fellow students or tutors are sharing their knowledge to help you prepare for your exams. Find the ISBN number of your book and you'll be sure to buy the right summary. That way you won't be faced with surprises during your exams.
All summaries on Stuvia are written by students who have already taken the exam, lecturers who teach the study material or professional publishers. As a result, you can be confident that you will understand the course material more easily and that the summary contains all elements that are tested in the exam. Find the book you need to study by its ISBN and choose the best textbook summary.