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Service Management
Bas van Groezen, Paul Gemmel - ISBN: 9780273732037
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On this page you find summaries, notes, study guides and many more for the textbook Service Management, written by Bas van Groezen & Paul Gemmel. The summaries are written by students themselves, which gives you the best possible insight into what is important to study about this book. Subjects like service industry, international business, ICR1, avans, Service Management, Engels, English & FM will be dealt with.
Popular summaries Service Management Notes
abstract service managment section 16.17, 11.5 and 13
- Summary
- • 36 pages •
abstract service managment section 16.17, 11.5 and 13
This summary is focused on service management. Part of the program: international classroom, grade 3. The exam has been passed with a 7.2.
- Summary
- • 31 pages •
This summary is focused on service management. Part of the program: international classroom, grade 3. The exam has been passed with a 7.2.
A summary based on the book 'Service Management'. The summary contains a lot of chapters. The subject is given at Avans Breda. It contains a lot of information about services as a whole. It is the key to succes!
- Summary
- • 29 pages •
A summary based on the book 'Service Management'. The summary contains a lot of chapters. The subject is given at Avans Breda. It contains a lot of information about services as a whole. It is the key to succes!
Bij deze een samenvatting voor het vak 'Service Industry'. Deze samenvatting bevat alle stof die behandelt is tijdens de hoor-, en werkcolleges evenals de stof die behandelt is in de hoofdstukken van de boeken en een oefentoets met open vragen en antwoorden.
- Summary
- • 43 pages •
Bij deze een samenvatting voor het vak 'Service Industry'. Deze samenvatting bevat alle stof die behandelt is tijdens de hoor-, en werkcolleges evenals de stof die behandelt is in de hoofdstukken van de boeken en een oefentoets met open vragen en antwoorden.
Summary of the Y2-Q2 course Service Industry I. This is a summary of the selected book pages for our course and the slides from classes.
- Summary
- • 29 pages •
Summary of the Y2-Q2 course Service Industry I. This is a summary of the selected book pages for our course and the slides from classes.
Deze samenvatting is gericht op service management. Een onderdeel van het programma: international classroom, leerjaar 3. Het tentamen is gehaald met een 7,2.
- Summary
- • 31 pages •
Deze samenvatting is gericht op service management. Een onderdeel van het programma: international classroom, leerjaar 3. Het tentamen is gehaald met een 7,2.
For an open book test, you need to be well prepared. With a list of concepts and a summary on chapter, you're already on your way. The summary is provided with a table of contents and page numbers. Behind the chapters and sections there are page numbers of the book for easy searching. Good luck preparing!
- Summary
- • 21 pages •
For an open book test, you need to be well prepared. With a list of concepts and a summary on chapter, you're already on your way. The summary is provided with a table of contents and page numbers. Behind the chapters and sections there are page numbers of the book for easy searching. Good luck preparing!
Summary service industry year 1 Q2 Avans hogeschool International business, Chapter 1/2/3/4/5/7/11/12/13 incl. powerpoints of training sessions.
- Summary
- • 24 pages •
Summary service industry year 1 Q2 Avans hogeschool International business, Chapter 1/2/3/4/5/7/11/12/13 incl. powerpoints of training sessions.
Service Industry II summary with all the information required for the exam from the powerpoints and from the book
- Summary
- • 39 pages •
Service Industry II summary with all the information required for the exam from the powerpoints and from the book
summary of the relevant chapter of service industry for quarter 3. relevant chapters: chapter 4, chapter 7, chapter 9, chapter 10, chapter 14, chapter 17, chapter 18 book: service management: an integrated approach. 3th edition, IBSN2037 It contains all relevant chapters worked out in detail to help prepare you for the exam!
- Summary
- • 25 pages •
summary of the relevant chapter of service industry for quarter 3. relevant chapters: chapter 4, chapter 7, chapter 9, chapter 10, chapter 14, chapter 17, chapter 18 book: service management: an integrated approach. 3th edition, IBSN2037 It contains all relevant chapters worked out in detail to help prepare you for the exam!
Latest notes & summaries Service Management Notes
For an open book test, you need to be well prepared. With a list of concepts and a summary on chapter, you're already on your way. The summary is provided with a table of contents and page numbers. Behind the chapters and sections there are page numbers of the book for easy searching. Good luck preparing!
- Summary
- • 21 pages •
For an open book test, you need to be well prepared. With a list of concepts and a summary on chapter, you're already on your way. The summary is provided with a table of contents and page numbers. Behind the chapters and sections there are page numbers of the book for easy searching. Good luck preparing!
Summary service industry year 1 Q2 Avans hogeschool International business, Chapter 1/2/3/4/5/7/11/12/13 incl. powerpoints of training sessions.
- Summary
- • 24 pages •
Summary service industry year 1 Q2 Avans hogeschool International business, Chapter 1/2/3/4/5/7/11/12/13 incl. powerpoints of training sessions.
summary of the relevant chapter of service industry for quarter 3. relevant chapters: chapter 4, chapter 7, chapter 9, chapter 10, chapter 14, chapter 17, chapter 18 book: service management: an integrated approach. 3th edition, IBSN2037 It contains all relevant chapters worked out in detail to help prepare you for the exam!
- Summary
- • 25 pages •
summary of the relevant chapter of service industry for quarter 3. relevant chapters: chapter 4, chapter 7, chapter 9, chapter 10, chapter 14, chapter 17, chapter 18 book: service management: an integrated approach. 3th edition, IBSN2037 It contains all relevant chapters worked out in detail to help prepare you for the exam!
Summary of both service industry 1 and 2, taught at Avans Breda, international business, quarters 2 and 3.
- Summary
- • 20 pages •
Summary of both service industry 1 and 2, taught at Avans Breda, international business, quarters 2 and 3.
The part of Services Management in English during the International Classroom in the third year. Extensive summary of 23 pages with the lessons + the book. Teachers: Knook & Klamer. Achieved with a 7.
- Summary
- • 23 pages •
The part of Services Management in English during the International Classroom in the third year. Extensive summary of 23 pages with the lessons + the book. Teachers: Knook & Klamer. Achieved with a 7.
This document has been prepared as a course material for the exam of ICR1, written exams. The chapters are specified by the teacher, there is also some extra information per lesson in the summary. I got this exam with a 6.1!!
- Summary
- • 36 pages •
This document has been prepared as a course material for the exam of ICR1, written exams. The chapters are specified by the teacher, there is also some extra information per lesson in the summary. I got this exam with a 6.1!!
Dit is een samenvatting van volgende papers: - "Service Blueprinting: a practical technique for service innovation" - "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" - "Servitization: or why services managment is relevant for manufacturing environments" - "Problem-solving behaviour of nurses in a lean invironment" - "Understanding customer experience throughout the customer journey" - "The one number you need to grow" - "How to sell services m...
- Summary
- • 51 pages •
Dit is een samenvatting van volgende papers: - "Service Blueprinting: a practical technique for service innovation" - "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" - "Servitization: or why services managment is relevant for manufacturing environments" - "Problem-solving behaviour of nurses in a lean invironment" - "Understanding customer experience throughout the customer journey" - "The one number you need to grow" - "How to sell services m...
service industry summary for Y1Q2.
- Summary
- • 10 pages •
service industry summary for Y1Q2.
extensive summary of the book and all the additional material from class
- Summary
- • 12 pages •
extensive summary of the book and all the additional material from class
extensive summary of all the theory in the book and additional materials from the powerpoints.
- Summary
- • 23 pages •
extensive summary of all the theory in the book and additional materials from the powerpoints.